How to report a Samsung Music error?
Last Update date : Aug 19. 2022
If you are using Samsung Music and an error occurs, you can always report the problem quickly and easily. Sending an error report helps us check the issue, so we can fix it immediately and provide you with better service in the future.
How to report an error on your device
If you want to report an error on your device while you are using Samsung Music, follow these steps.
Step 1. If you do not have already installed, download Samsung Members app.
![Step 2. Press the More button [three dots in the upper right corner] and tap the “Settings” menu.](http://images.samsung.com/is/image/samsung/assets/dotcom/apps/197---how-to-report-a-samsung-music-error/03-en-images-how-to-report-a-samsung-music-error.png?$LazyLoad_Home_PNG$)
![Step 2. Press the More button [three dots in the upper right corner] and tap the “Settings” menu.](http://images.samsung.com/is/image/samsung/assets/dotcom/apps/197---how-to-report-a-samsung-music-error/03-en-images-how-to-report-a-samsung-music-error.png?$684_N_PNG$)
Step 2. Tap on more options icon and select “Settings”.
Step 3. Select “Contact us” option.
Step 4. Tap on “Errors reports” to send your report. You must send with the system log data. (If the issue occurred in the last 5 minutes).
Thank you for your feedback!
Please answer all questions.
Contact Info
Digital Service Center
![DSC icon image]()
![DSC icon image]()
Get customized support, access to DIY videos and FAQs, or schedule a callback request to connect with an expert.
Scan to access
Scan to access
WhatsApp
![WhatsApp image icon]()
![WhatsApp image icon]()
WhatsApp Us for services related interaction.
Languages offered : English/ हिन्दी/ తెలుగు/ தமிழ்
Available 24 Hours / 7 days
Connect @ 1-800-5-726-7864
Scan to access
Languages offered : English/ हिन्दी/ తెలుగు/ தமிழ்
Available 24 Hours / 7 days
Connect @ 1-800-5-726-7864
Scan to access
Chat with us
![chat with us icon image contact info]()
![chat with us icon image contact info]()
Chat with us for product technical support, service center details, repair status, installation requests and more.
Sign Language
![Sign language image]()
![Sign language image]()
Video call with Sign Language interpreter assisted by Samsung product expert.
Available: 11 AM to 4 PM (Monday - Friday)
Available: 11 AM to 4 PM (Monday - Friday)
Face-to-Face Support
![Image of location icon]()
![Image of location icon]()
Whether your product is in warranty or out of warranty, we're here to help.
Remote Service
![Image of RM icon]()
![Image of RM icon]()
Remote diagnostics by our specially trained technicians for your Galaxy device and Samsung TV
Phone Support (India)
![image of phone dialer]()
![image of phone dialer]()
1-800-5-726-7864
1-800-40-726-7864
Available: 8 AM to 8 PM (All 7 days)
1-800-40-726-7864
Available: 8 AM to 8 PM (All 7 days)
Phone Support (Bangladesh, Sri Lanka, Nepal)
![Image of caller icon]()
![Image of caller icon]()