How to fix Samsung laptop battery is not charging?

Last Update date : Sep 04. 2024

You may encounter a situation when the battery of your Samsung laptop is not charging. To resolve this issue, follow these steps:

Check the power socket by plugging in another device, such as a phone charger or lamp, into the outlet where the power cable or charger was previously inserted. Alternatively, plug the power cable into an outlet that you know is working.

Next, verify the cable connectivity by ensuring that the power cord is properly plugged in at both ends. If the cord has two parts with an adapter in the middle, make sure that connection is secure as well.

If charging issue is still persisting, go to the next recommendation.

Check the functionality of the charger by testing it with a different device or attempting to charge the same device with a different charger

A)   If a different device charges successfully using the same charger:

It appears that your charger is functional. Before proceeding with laptop-related troubleshooting, please confirm whether you are using a Samsung-approved charger.

Note: We highly recommend that our customers use only Samsung-approved chargers, as third-party chargers with different output ratings may cause errors in the device.

 

B) If the device charges successfully using a different charger:


There seems to be an issue with your current charger. Please inspect the physical condition of your charger for any signs of damage.

If damage: Issue might be because of the damage hence we request you to visit at Samsung service center to have it replaced.

If not damage: GContinue with the next recommended solution.

Update the drivers by following these steps:

Note: 

*The specific steps may vary depending on the device model and Windows version.

*Charge the Galaxy Book and keep it powered on during the initial set-up process.

*Make sure device is connected to the Internet/ Wi-Fi.

1 Click the Start button on the taskbar.
2 Click All Apps on the Start screen.
3 Find and open Samsung Update from the list of apps.
4 Select Samsung apps from the upper left menu.
5 Select all or select Install or Update of the item to be updated. The items will be updated. If you need to install software, select the software you want to install from the list of software marked [Install] at the bottom of the [Installable] items.

Note - You can install through Samsung Update or the Microsoft Store depending on the type of software.

6 Click the Install or Download button as prompted by the software page to proceed with installation.

If you need to update software, select the software you wish to update from the list of software marked "[Update]" at the bottom of the "[Installable]" items.

In case you continue to experience issues, please reach out to Samsung Support for further assistance

Other topic you may internested in:


Moisture prevention tips for Samsung Laptops (Galaxy Book)

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