Family Hub: Initial Setup
Last Update date : Oct 29. 2020
Family Hub is unlike any refrigerator you have ever had before. The Family Hub setup will walk you through establishing Wi-Fi Network, Samsung Account, Family Hub Profile, Phone Number, and Voice ID.
Initial Setup Process:
1
Select your Language
![.]()
2
Read the terms of use and check the check boxes to agree. Tap Next
![.]()
3
Choose your Wi-Fi network from the list that appears and enter the password (if it has one).
![.]()
Note: To use all of Family Hub’s functions, you must connect to Wi-Fi.
4
Sign into your Samsung account. This will be used as the main profile on your Family Hub. You don't have to have a Samsung Account for every profile, but you do on the first one.
![.]()
Note: Samsung Account, Phone authentication, Profile are necessary for mobile communication.
5
Verify your cell phone number.
![.]()
Note: This will link your main profile on Family Hub with your Samsung account. This can be skipped, but is required when using the Family Hub mobile app.
6
Add a Voice ID for the main profile (so Bixby will recognize you), as well as create up to 5 additional profiles and Voice IDs for them too.
![.]()
Note: Voice IDs and other profiles can be added later under Settings > Profile.
7
Tap on Done to complete the Setup Process.
![.]()
Thank you for your feedback!
Please answer all questions.
Contact Info
Digital Service Center
![DSC icon image]()
![DSC icon image]()
Get customized support, access to DIY videos and FAQs, or schedule a callback request to connect with an expert.
Scan to access
Scan to access
WhatsApp
![WhatsApp image icon]()
![WhatsApp image icon]()
WhatsApp Us for services related interaction.
Languages offered : English/ हिन्दी/ తెలుగు/ தமிழ்
Available 24 Hours / 7 days
Connect @ 1-800-5-726-7864
Scan to access
Languages offered : English/ हिन्दी/ తెలుగు/ தமிழ்
Available 24 Hours / 7 days
Connect @ 1-800-5-726-7864
Scan to access
Chat with us
![chat with us icon image contact info]()
![chat with us icon image contact info]()
Chat with us for product technical support, service center details, repair status, installation requests and more.
Sign Language
![Sign language image]()
![Sign language image]()
Video call with Sign Language interpreter assisted by Samsung product expert.
Available: 11 AM to 4 PM (Monday - Friday)
Available: 11 AM to 4 PM (Monday - Friday)
Face-to-Face Support
![Image of location icon]()
![Image of location icon]()
Whether your product is in warranty or out of warranty, we're here to help.
Remote Service
![Image of RM icon]()
![Image of RM icon]()
Remote diagnostics by our specially trained technicians for your Galaxy device and Samsung TV
Phone Support (India)
![image of phone dialer]()
![image of phone dialer]()
1-800-5-726-7864
1-800-40-726-7864
Available: 8 AM to 8 PM (All 7 days)
1-800-40-726-7864
Available: 8 AM to 8 PM (All 7 days)
Phone Support (Bangladesh, Sri Lanka, Nepal)
![Image of caller icon]()
![Image of caller icon]()