How to use the Members app?

Please contact Members for any errors or inquiries while using Samsung products and services. You can also find frequently asked questions. Each function is provided when selecting Discover and Support tabs.

Phone Diagnostics

Keep your Galaxy at its best. You can easily perform diagnostics to check the condition of your device.

Simple solutions & FAQs

Get the answers you need. A comprehensive FAQs section is ready with the answers you were looking for. You can also ask Samsung expert advisers directly for more in-depth responses or send reports on issues such as apps crashing.

Quick help

In this section, you can get help through WhatsApp & Remote Management 

Send Feedback

Ask questions to our experts or send error reports directly from your device. 

Repair service

Book an appointment, check the status of repair & find the nearest service center information

Maintenance mode

Protect your privacy while your phone is being repaired.

Other ways to get help

Get the help from your product User Manual & Call us for further assistance

With the Samsung Members application, you can submit an error report for troubleshooting your device. You can submit a report from issues such as slow device, overheating, system/settings, and much more. View below steps on how to submit an error report. 

Step1. Open Members app

Step2. Go to Support

Step 3. Tap on Error reports option under Send Feedback section

Step 4. A message will populate for selecting the permissions for sending the system log data or Photos/Videos. We recommend being connected to Wi-Fi network depending on your mobile network plan.

Step 5. You will be able to choose from Category on what issue your device might be experiencing among the list.

Step 6. Please enter issue details or attach a video or screenshot to make easier to understand. Then press Send icons to complete report.