What to do when the Samsung TV is not turning ON?

If the TV does not turn on, but the red standby light is lit, then there could be an issue with the remote. 

The Power button's location may varies depending on your TV's model. If you are not sure where it is located, see your user manual.

• If the TV turns ON with the TV's physical button, then your remote is having a problem. Check out our guide for troubleshooting the remote.
• If the TV will not turn ON with the TV's physical button or the remote, then continue to the next step.

If your TV is getting power (indicated by the red standby light being lit) but will not turn ON with either the remote or the physical button on the TV, then service is needed. Please contact us for more details.

Unplug the TV and leave it unplugged for 30 seconds. Additionally, you can check the power cord.

Note: If found power cord damaged then please contact us.

Next, plug the TV back in, using an outlet you know works (you can test the outlet with another device, like a lamp).

• If the red standby light comes on (and doesn't flash or blink), your TV is receiving power and will probably turn on now. This means there is an issue with the original outlet, or the surge protector if you were using one.
• If the TV still doesn't turn on even though the red standby light is now on, continue troubleshooting in the section, the red standby light is on.

If TV has One Connect Box (OCB), remove the power cable and Active Optical cable and reconnect.

If the standby light never comes on after trying a working outlet, and the TV will not turn on.

Please contact us.

If the TV still won't turn on and the red standby light is still blinking, this is a sign that something is wrong with your TV. 

Please contact us.