How to find a registered device or update the location in SmartThings Find
How to
If you lost your Galaxy phone, tablet, watch, or earbuds, you don’t need to worry. The SmartThings Find feature allows you to lock, locate, or completely wipe your data. Even your Samsung Wallet payment information can be locked or erased, and all of this can be done remotely. There are also similar services available for your watch and earbuds within the Galaxy Wearable app.
Note:
- These services can only locate your device if it is powered on.
- SmartThings Find replaced Find My Mobile.
What is SmartThings Find?
- The SmartThings Find feature in the SmartThings app will help you locate your missing devices, like your phone, tablet, earbuds, and watch.
- SmartThings Find will scan for your devices and even show you a map with detailed information, including addresses and timestamps.
- You can also share device information with other Galaxy phone users so a friend can locate a device for you.
If you've lost your phone or tablet, you can pinpoint its whereabouts using SmartThings Find.
If the device is turned on and is connected to either Wi-Fi or mobile data, its last known location will appear on a map.
If you have more than one device connected to the Samsung account, all of the devices will appear on the left side. Select the name of your desired device to see its location.
When you select a device, the right panel will display all the remote options available:
Ring: If you don’t know where you put your phone or tablet, make it ring even if it was set to mute.
Lock: If you are worried about your personal data, you can remotely lock your phone or tablet. This will activate a Lock screen and suspend your cards in Samsung Wallet.
Note: If locking your phone or tablet was unsuccessful, a red exclamation point will appear.
Track location: Check where your missing phone or tablet is every 15 minutes. Refer to the next section to see instructions for tracking a missing device.
Erase data: Don’t let that thief access your private data. Remember, your phone or tablet will be completely reset and you will lose all your data, including your financial data in Samsung Wallet.
Note: If a Google account is registered, you will need to sign into the account before you can use the phone or tablet again.
Extend battery life: The last thing you want is for your lost phone or tablet to turn off. Use this feature to get the most out of your device's battery life and increase the chances of finding it.
Caution: If you are using SmartThings Find to locate a stolen phone or tablet, do not go directly to the location on the map. Inform the authorities and let them retrieve it for you.
Do you think you left your device in a moving vehicle, such as a bus or train, or do you think it was possibly stolen?
If this is the case you can get frequent updates about its location. The SmartThings Find Track location feature will send you updates every 15 minutes with the device’s latest location.
If you are still unable to locate your phone or tablet, your carrier may have a service to help locate or suspend your phone. Please contact your carrier for additional information.
Caution: Make sure you have all the requirements, such as Remote connection, already set in place in the event you lose your watch. Your watch must be connected to a Wi-Fi network or have a mobile data connection.
If you've lost your Smart Watch, you can find it using the Galaxy Wearable app. You can also lock it or erase Samsung services such as Samsung Wallet.
Galaxy Wearable will open SmartThings Find. A map will be displayed with the last known location.
If you've lost your watch somewhere out of Bluetooth range, you'll still be able to set some security options when Remote connection is turned on. Navigate to the SmartThings Find website and choose from the following options:
Lock: The watch will stay locked until you enter the PIN you set, or it connects to your phone with Bluetooth.
Erase data: Remotely deletes all data on your watch.
Caution: On iOS devices, this feature is only available for the Galaxy Buds+, Galaxy Buds2, and Galaxy Buds Live when connected to the Galaxy Buds app on an iPhone 7 or later with iOS 10 or higher.
You won’t need to buy new Galaxy Buds if you've misplaced them because the Galaxy Wearable app makes finding them super easy. Your earbuds must be charged and connected to the app on your phone or tablet in order to locate them.
Galaxy Buds and Buds+
If you've lost your watch somewhere out of Bluetooth range, you'll still be able to set some security options when Remote connection is turned on. Navigate to the SmartThings Find website and choose from the following options:
Lock: The watch will stay locked until you enter the PIN you set, or it connects to your phone with Bluetooth.
Erase data: Remotely deletes all data on your watch.
Galaxy Buds Live, Buds Pro, Buds2, Buds2 Pro
If the buds are out of Bluetooth range (32 feet), or if their battery is dead, the app will show the earbud(s) as disconnected and will not be able to locate the earbud(s). Additionally, the earbuds may not beep if there are foreign substances or debris blocking the IR sensor. This function cannot be used to locate a missing charging case.
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