What can I do when my washing machine suddenly stops during operation?

Last Update date : Sep 07. 2024

Reason

Sometimes your washing machine might stop during operation. In most cases, it is not a product malfunction. Please read the following instructions. If you are unable to start your washing machine despite following the instructions below, please contact your local Samsung Service Center for further assistance.

Firstly. Check the information codes on the display.

The issue

Solution 

SUD 

Too many bubbles are due to excessive detergent.
  1. Add a rinse cycle to get rid of the bubbles.
  2. Use a small (proper) amount of detergent. 

5C/5E (Error code)

Draining malfunction.
  1. Check that the drain hose is not kinked or frozen and is not clogged with foreign matter.
  2. Clean the debris filter, as it may be clogged.

Ub/UE (Error code)

  • Spinning does not work.
  • If you wash only one item, such as a bathrobe or a pair of jeans, the final spin result may be unsatisfactory, and the Ub/UE information code might appear on the display.
  1. When this code appears, pause the appliance, move the load around that is tilted to one side in the barrel in order to balance it out.
  2. In case the load is too small, add one or two towels in the drum and start the Rinse/Spin cycle.

It is advisable to clean the debris filter 5 or 6 times a year to prevent it from clogging. 

 

Step 1. Remove the cover on the bottom right side of the machine.

Step 2. Detach the debris cab and drain the water.

Step 3. Check if there is any foreign matter inside of debris cab and clean it.

 

Find out more about cleaning the debris filter through the 1)How to run the calibration mode on my washing machine.

Note:

  • You can open the debris filter access cover by inserting a coin or a key into the slot above the access panel and then gently prying it open.
  • Before opening the cover, place a towel or basket under it to prevent water damage to the floor.

Check to see if the drain hose is kinked

  • You should check the installation environment of the drain hose according to the manual of the washing machine that you use.
  • The drain hose installation height may differ depending on the product used.
  • If the height of the drain hose is not installed as recommended in the manual, drainage may not be possible due to the siphon phenomenon and, therefore, reverse flow may occur.
  • Make sure the drain hose is not kinked or clogged.

 

Check to see if the drain hose is clogged

  • In the winter, the remaining water in the drain hose may freeze and not drain (clogged).
  • If the drain hose is frozen, pour hot water into the washing machine and drain the water. The hot water will melt the ice in the drain hose (Try multiple times to melt the ice, if necessary.)
  • On the other hand, it is necessary to check if there is any blockage in the middle of the drain hose.

For your safety, the washing machine will not tumble or spin unless the door is closed.

Please read the instructions below for finding solutions.

  • Basic things to check Close the door and press and hold Start/Pause (Hold to Start). 
  • If the washing machine is not supplied with sufficient power, it will not drain or spin temporarily. (As soon as the washing machine regains power, it will operate normally.)
  •  The appliance may appear to be temporarily stopped during a dry cycle, e.g. wool course or a soak period. Check if a coin or some other foreign substance is stuck in the debris filter (Front loader only).

Related Questions

Thank you for your feedback!

Contact Info

WhatsApp - 24/7
WhatsApp WhatsApp

Help you is now easier through our official WhatsApp channel.

We are available!
Attention 24 hours a day
Start chatting

LiveChat - 24/7
LiveChat LiveChat

Attention with our expert staff in Samsung products.

We are available!
Attention 24 hours a day
Start chatting

Online

There are a number of a different ways of contacting us via Live Chat, Email and more
Learn more

Call

Speak to one of our dedicated team of experts
Learn more

Face to face Support

Whether your product is in warranty or out of warranty, we're here to help.
Find a support center
View more