How to transfer and backup data using Smart Switch on a Galaxy phone

• From an Android device: contacts, schedule, messages, memos/voice memos (Galaxy device only), photos, videos, music, alarm settings(Galaxy device only), call log, Home screen/lock screen image (Galaxy device only), Wi-Fi settings (Galaxy device only), documents, email settings (Galaxy device only), settings (Galaxy device only), download app installation, app data (Galaxy device only), and Home layout (Galaxy devices only).

• From the iCloud: contacts, calendar, memos, photos, videos, documents (You can import data being synced from your iOS device to iCloud).

• From iOS devices using OTG USB: contacts, schedule, messages, memos, photos, videos, music, voice memos, alarm settings, call log, bookmark, Wi-Fi settings, documents, app list recommendations.

• From Windows Mobile devices (OS 8.1 or 10): contacts, schedules, photos, documents, videos, music.

• From BlackBerry devices: contacts, schedule, memos, photos, videos, music, voice recordings, call log, documents.

A wireless transfer is the preferred way to copy your data to a new phone. It's fast and lets you keep the phones plugged into their chargers during the transfer. To transfer data from your previous phone to your new phone, try using Smart Switch by following the steps below. 

First, make sure the Smart Switch app is installed on both phones. When you're ready, place the two phones close to each other.

Step 1. Open Settings and select Accounts and backup.

Step 2. Select Bring data from old device.

Step 3. Tap Receive data on your new phone and tap Send data on your old phone.

Step 4. Check the OS of your old phone and choose the appropriate source.

Step 5. Select Wireless.

Step 6. Open Smart Switch on your old device to connect, and then tap Allow to allow the connection on your old phone.

Step 7. Select data to transfer, and then tap Transfer at the bottom right.

Step 8. Once the transfer is complete, tap Go to the Home screen. 

Step 1. Launch Smart Switch on the new Galaxy phone, and then tap Receive data.

Step 2. Select iPhone/iPad, and then tap Get data from iCloud instead.

Step 3. Enter your iCloud ID and password, and then tap Sign in.

Step 4. Enter the verification code, and then tap OK.

Step 5. Select the data you want to transfer, tap Import, and then tap Import again.

You can connect your previous phone to your new phone with the USB cable to easily and quickly transfer data. Follow the steps below using the Smart Switch app.

Step 1. Connect your new phone and the previous phone using your phone’s USB cable. A USB connector may be needed depending on the previous phone.

1. Cable C to C                                                        2. Connector USB

Step 2. When the app selection pop-up window appears, tap Smart Switch, and then tap Receive data.

Step 3. In the previous phone, tap Allow. If you do not have the app, download it from Galaxy Store or Play Store. Your device will recognize the previous phone and a list of data you can transfer will appear.

Step 4. Select an item to bring and tap Transfer.

Step 2. Connect your previous phone to the computer using the phone’s USB cable.

Step 3. On the computer, follow the on-screen instructions to back up data from the phone. Then, disconnect your previous phone from the computer.

Step 4. Connect your phone to the computer using the USB cable.

Step 5. On the computer, follow the on-screen instructions to transfer data to your phone.

We recommend this additional link that will help you to solve the problems you are facing: Problems you may experience when transferring from iOS using Smart Switch.

We recommend this additional link that will help you to solve the problems you are facing: Problems you may experience when transferring from Android using Smart Switch.