How to use Maintenance mode on your Galaxy smartphone or tablet
Maintenance mode is a feature that is designed to protect the personal data and information stored on your Galaxy smartphone or tablet when it is being repaired.
Please note: Always backup your device before sending for repair as data could be lost.
Maintenance mode restricts access to any potentially sensitive data or information on your smartphone or tablet to stop third parties accessing it when it is being repaired.
When your device is in Maintenance mode:
- Photos, videos, and other files cannot be accessed
- Your contacts and call logs cannot be accessed
- Messages cannot be accessed
- Only pre-loaded apps will be available. In order to access any accounts on these apps, it will be necessary to enter usernames and passwords
To activate Maintenance mode before your device is sent off for repair:
1.- Open Settings.
2.- Touch Device care.
3.- Touch Maintenance Mode.
4.- Touch Activate.
5.- Upon entering Maintenance mode, you will be given the option to create a record.
This system log will contain information about recent app usage and system errors, which may help with repairing your device.
Your device will now reboot into maintenance mode.
Once the repair is complete, to turn off Maintenance mode:
1.- Open Settings.
2.- Touch Device care.
3.- Touch Maintenance Mode.
4.- Touch Exit.
5.- Touch Restart to confirm.
Enter your unlock method (PIN, fingerprint, pattern, or password) to confirm your identity.
Your device will now reboot into normal mode.
1.- Open Settings.
2.- Touch Accounts and backup.
3.- Touch Users.
4.- Touch Owner.
5.- Touch Accept.
Your device will now reboot into normal mode.
Maintenance mode is supported on smartphones and tablets running One UI 5.0.
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