Order and receive a free set of locks or safety covers for slide-out electric stove knobs.

August 10, 2024.

Consumer Notice

Samsung Electronics America Inc., in cooperation with the U.S. Consumer Product Safety Commission (CPSC), has announced a voluntary recall for certain models of slide-in electric ranges with front-mounted knobs. Samsung Electronics Latin America (Zona Libre), SA, the entity in charge of the Puerto Rico market, pursuant to the Law, informs the consumer that this voluntary recall also applies to Puerto Rico. The remedy for this recall is the provision, free of charge to the consumer, of a set of locks or knob covers for specific models sold in the United States and Puerto Rico between 2013 and 2024.

This announcement addresses the possible activation of the stove knobs through accidental contact by people or pets, which poses a risk of fire if flammable objects are left on the stove top.

The following models of slide-in electric ranges are included in this announcement:

Affected Models

The following models of sliding electric stove are included in this advertisement:

Modelos afectados

NE58F9500SS/AA

NE58K9850WS/AA

NE58R9431ST/AA

NE63T8111SG/AA

NE63T8511ST/AA

NE58F9710WS/AA

NE58K9852WG/AA

NE63A8711QN/AA

NE63T8111SS/AA

NE63T8711SG/AA

NE58H9950WS/AA

NE58N9430SG/AA

NE63BB851112AA

NE63T8311SG/AA

NE63T8711SS/AA

NE58K9430SS/AA

NE58R9311SS/AA

NE63BB871112AA

NE63T8311SS/AA

NE63T8711ST/AA

NE58K9500SG/AA

NE58R9431SG/AA

NE63BG8315SSAA

NE63T8511SG/AA

NE63T8751SG/AA

NE58K9850WG/AA

NE58R9431SS/AA

NE63CB831512AA

NE63T8511SS/AA

NE63T8751SS/AA

Free locks or knob covers

Samsung is offering slide-in electric range customers a free set of locks or knob covers, depending on the model, to prevent accidental activation. Customers can continue to use their slide-in electric ranges while they wait for their free set of locks or knob covers.

Samsung also recommends consumers follow these range safety precautions, regardless of range type or manufacturer:

  • While not actively cooking, never place, leave or store anything on the stove top.
  • Keep children and pets away from stove knobs.
  • Be sure to check your stove knobs to make sure they are off after cooking.

Start your application

To begin your request for a free lock set or knob cover, simply locate your stove's serial number and enter the information below.

Step 1.

To check if your stove is included in this announcement, please contact our call center to verify the model and serial number of your equipment.

Step 2.

Please contact our Call Center to verify that your stove is included in this announcement, with your stove's 15-digit serial number.

Notice:

Many Samsung ranges with Wi-Fi connectivity can be set up via the Samsung SmartThings app to instantly send mobile notifications when a burner is activated for the first time. The SmartThings app can be installed on mobile devices [Android, iOS] to connect smart home devices, including Samsung appliances.

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Our commitment

We remain committed to delivering innovative, highest quality products that improve the lives of our customers. By quickly delivering this solution, we are working to ensure our customers feel confident that their families and homes are safe from accidental doorknob activation.

You can also contact us via chat with questions related to this matter.

Preguntas Frecuentes