How to troubleshoot internet connectivity for samsung tv

If your Samsung Smart TV is connected to a Wi-Fi or wired network, various features such as streaming services, weather information, and search would make you smarter and your life more convenient. However, are you having problems with the TV network so that you cannot use these features? Find out how to check your network and how to fix it.

When you are having trouble connecting your Smart TV to the Internet, take a look at the Network Status. You can check your Internet connection settings and see where the connection is failing.

Cases that could arise

On the Network Status screen, you will be able to see the connection status of the TV, router, and the Internet. Blue dots mean a connection, and a red X means no connection.

Case 1. No connection to Local Network

Clarification: The vast majority of people connect to the ROUTER. There are configurations that have Router and Modem).

• If an X is presented (devices not connected within the local network).

• Make sure your router is working correctly (connected to the power and to the modem of your internet provider). Additionally, you can confirm its operation with another device on your local network.

• Restart your network devices (Modem / Router), disconnecting the power supply.

• If your connection to the SmartTV is wired, check that the cable works correctly (you comply with the distance <100m, it is not next to electrical wiring, etc.). Try it with another device or switch to a certified cable.

• If your connection to the SmartTV is wireless, check the strength of the Wifi signal of your SSID or Name of your Wireless Network (check the stripes), if it is very low you may have connection problems.

Case 2. No Internet connection

If the modem is not connected to the Internet, it is a problem with the Internet provider.

• If an X is shown between your modem and the internet network (world), you can restart your modem, if the problem persists contact your internet provider (ISP)

• You can torubleshooting with a cell phone. This leads to consumption of "DATA"

• To avoid the consumption of "DATA", that SmartTVs connect to SAMSUNG cell phones that transmit free trial content to confirm that it is not a SmartTV theme.

When you have a problem with the Internet connection, there are a number of other ways you can try to fix it besides looking into the Network Status. We recommend the below ways.

• If you are using a wireless connection, the distance between the modem or router and the TV must be within 15.2 m, and there should be no obstacle between them. If there is any obstacle in the middle of them or the distance is more than 15.2 m, a wireless booster is required.

• Check the IP settings. You can see these at Settings > Network > Network Settings > IP Settings.

• Check for a Software Update. You can see this at Settings > Support > Software update > Update Now.

• Try the self-diagnosis feature of the TV. You can see this at Settings > Support > Self Diagnosis.

• If there is still a connection issue, you need to do a factory reset.

• The router or modem should be at a height of 1 m or 1.5 m.