How to use Samsung Remote Support

Do you happen to have any issues with your Samsung TV? Fortunately, there is a way to get help quickly and easily. Samsung Remote Support can sort out your TV's issues and provide diagnoses by looking through the TV remotely. We have the basic rundown of it as follows.

Remote Support is a feature to check out your TV remotely by call or chat with Samsung Care experts. Using a network connection, our specially trained technicians can view your TV remotely and provide accurate diagnostics. The technicians will access the TV through a secure server to find the issues.

Let technicians access your TV through Remote Support, you can find software-related problems or fix settings that may cause problems on your TV. Technicians will have full access to your TV, so they can view your current settings and make the appropriate adjustments.

The specific services available through Remote Support are shown as below.

• Diagnose issues you might be having with the TV.
• Customize the TV settings for you. (Picture, Sound, Smart Hub settings, etc.)
• Backup and restore your customized settings.
• Reset your TV to the factory default.
• Install the latest firmware.
• Manage the Smart Hub settings.
• Configure and install Smart Hub apps.
• Optimal Picture and Audio Calibration.

Step 1. Call our Samsung customer care.

Step 2. On the Menu, select Support. Then, select Remote Management and activate it.

Step 3. Select View Terms.

Step 4. Review the Online Remote Management Service Terms and Conditions and then select Close.

Step 5. The system will be connected to your network server and when connected, you will receive an 8-digit PIN Code.

Step 6. Provide the PIN Code to our service representative. It will allow our Samsung Care experts to control your TV remotely.