The benefits conferred by these Terms and Conditions are in addition to all rights and remedies conveyed by the consumer protection Laws and regulations applicable in your country of residence under the Territory.

• Samsung Repair Service (“Repair Service”) gives Samsung customers the opportunity to repair Samsung products (“Product(s)”) in the Hashemite Kingdom of Jordan, Lebanon, and Republic of Iraq (“Territory”).

• You must be at the majority age under the applicable laws where you are a resident; and have a legal capacity to enter into these Terms and Conditions.

• You are required to place the Service Repair request at Samsung authorized service center.

• You are required to provide all the details required to perform the Repair Service by Samsung authorized service center.

• Applicable only for Samsung Smart devices, including but not limited to mobiles, tablets, Smart TVs, or any device that requires customer data registry (“Device(s)”)

• It is your responsibility to back up all existing data, software, and programs, and to erase all existing data before the Service Repair.

• To ensure the security of your personal data available on your Device, enable the 'Maintenance Mode' in your device settings before sending it for Service Repair. With Maintenance Mode activated, access to customer data within the Device is restricted.

• Failure to place your Device in Maintenance Mode or forgetting your password may result in a factory reset “Factory Reset”, which will erase all existing data from the Device.

• A Factory Reset of your Device may be applied as necessary in the following circumstances:

- Replacement of the main Printed Circuit Board Assembly (PBA)

- Forgotten password

- Software issue requiring a Factory Reset

• Samsung is not responsible for any loss, recovery, or compromise of data or loss of use of equipment arising out of or in connection with the Service Repair.

• You are solely responsible for transferring your own personal data prior to any Service Repair and Samsung shall not be responsible for any damages or loss to the customer personal data or data/ files stored on the Device.

• You are required to remove any SIM card or e-SIM card or memory cards from the Device; where it is applicable, together with the removal of any personal information.

• You acknowledge that the Device does not contain any illegal files or data.

• The Device settings may be restored back to the factory default settings during the performance of the Service Repair. As part of the Service Repair, Samsung may delete any data on the Device. It is recommended to maintain a separate backup copy of the contents of the Device’s data, including, but not limited to, contact information, pictures, texts, music, ringtones, or applications and remove all personal information that the customer wants to protect.

• You must grant Samsung technicians the access to the Device for the purpose of providing the Service Repair. During the Service Repair, any personal information stored on the Device may be accidentally disclosed to the technician, or it may be necessary to check areas on the Device within which your content is located in order to verify the quality of the Service Repair. Samsung does not share any content located on your Device unless otherwise required by the laws or regulations. If you do not wish Samsung to have access to this information, you must delete that information or reset the Device before the Service Repair. Test images may be left on the Device from the quality control testing process.

• Upon the collection of your Product, Samsung shall examine it and decide upon its absolute sole discretion whether the Service Repair required is subject to certain charges. For the avoidance of doubt, the Products out of warranty shall always be subject to Service Repair charges as may be determined by Samsung. For the Products under warranty, Samsung have the absolute discretion to decide if the Products under warranty are subject to certain charges depending on the Product status verification/evaluation and the cause of its defect or damage.

• Prior to start any Service Repair, Samsung shall inform you of the estimated Service Repair charges and the time it takes to repair in order to obtain your approval to start the Service Repair based on the estimated charges informed to you by Samsung.

• Samsung shall communicate with you in case any changes occurred while performing the Service Repair or conducting a detailed Product inspection.

• The Product Service Repair status shall be communicated to you through the available communication channels, including but not limited to phone, SMS, email, and/or any available communication digital channel.

• You are required to make the payment of the Service Repair charges advised by Samsung authorized service center.

• The final Service Repair charges might vary from the initial estimated charges.

• The Service Repair may at any time be delayed depending on the spare parts availability; and any other external environmental condition not within Samsung’s control, for example a force majeure event such as parts unavailability and other unforeseen reasons.

• Samsung authorized service center is not responsible for any Product which is not collected by the customer from the service center within thirty (30) days from the completion date of the Service Repair.

• Samsung shall not assume liability for loss of any Product, accessories, content, data or any other information contained in/with the Product.

• Samsung shall not be liable to the customer for any loss and/or damages of any kind suffered in connection with the Service Repair.

• Samsung and its partners shall not be liable in the event of delay and/or non-performance of any of its obligations under these Terms and Conditions in the event of: quarantine restriction caused by the outbreak of any national or international pandemic; any other restriction issued by the federal government of the United Arab Emirates or state Government in any of the Emirates; or Force Majeure beyond the control of Samsung to fulfil any of its obligations stated herein.

• Samsung shall at any time be entitled at its sole discretion to terminate or modify these Terms and Conditions.

• You accept that any dispute of whatever nature which is directly or indirectly related to these Terms and Conditions, will be subject to, governed and construed by the laws and regulations of the Hashemite Kingdom of Jordan and such disputes shall be resolved by the competent courts in the Hashemite Kingdom of Jordan.