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Frequently Asked Questions
More questions? Check out the FAQs below.
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What should I do if I'm having trouble placing an order?For any technical difficulties you are experiencing with our website, please contact our Customer Support team at 1-800-88-9999 (24 hours / 7 days a week) for assistance.
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How do I trade in my old device and save on my Galaxy?Select your Trade-in device at checkout to get an instant discount on your order.
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How to enjoy 0% Interest Instalments payment options?Bank 0% Interest Instalments
• Public Bank
• Hong Leong Bank
• Maybank
• HSBC
• Standard Chartered Bank
• Affin Bank
• Ambank
• RHB Bank
Terms and conditions
Season of Gifting T&C
*Applicable to Samsung Online Stores only. Only available for selected postcodes. Check terms and conditions for more details. Promotion is valid while stock last. Terms and conditions apply.
Samsung account login may be required for certain AI features. Galaxy AI features will be provided for free until the end of 2025 on supported Samsung Galaxy devices. Different terms may apply for AI features provided by third parties.