1. Cancellation is not available for the following order(s):
(a) Pre-order;
(b) Online Exclusive/ Bespoke order;
(c) Express Delivery;
(d) Express Delivery with Installation;
(e) Express Store Pickup

Please note that we are unable to accommodate any order cancellation once the order has been prepared for dispatch.

2. Any voucher code used in a cancelled order will not be refunded/reinstated.

3. Partial cancellation is not allowed. Upon successful cancellation, all item(s) in that order will be cancelled.

4. For further enquiries, you may reach out to our Customer Support team at 1-800-88-9999 (24 Hours / 7 days a week).