How to troubleshoot Internet connectivity for Samsung TV

If your Samsung Smart TV is connected to a Wi-Fi or wired network, various features such as streaming services, weather information, and search would make you smarter and your life more convenient. However, are you having problems with the TV network so that you cannot use these features? Find out how to check your network and how to fix it.

When you are having trouble connecting your Smart TV to the Internet, take a look at the Network Status. You can check your Internet connection settings and see where the connection is failing.

On the Network Status screen, you will be able to see the connection status of the TV, router, and the Internet. Blue dots mean a connection, and a red X means no connection.

Case 1. If the TV and the router are not connected, you should check both the TV and the router. Check the following.

• Ensure that all of the cables connected to the router are well connected.
  
• Restart the router. Unplug the power, wait about 1 minute, and reconnect.
  
• Try connecting another device to the router. If it works, it's a TV problem, and if it doesn't, it's a router problem.

Case 2. If the router is not connected to the Internet, it is a problem with the Internet provider. 

• You need to contact the Internet provider you are using.

When you have a problem with the Internet connection, there are a number of other ways you can try to fix it besides looking into the Network Status. We recommend the below ways.

• If you are using a wireless connection, the distance between the modem or router and the TV must be within 15.2 m, and there should be no obstacle between them. If there is any obstacle in the middle of them or the distance is more than 15.2 m, a wireless booster is required.
• Check the IP settings. You can see these at Settings > Network > Network Settings > IP Settings.
  
• Check for a Software Update. You can see this at Settings > Support > Software update > Update Now.
  
• Try the self-diagnosis feature of the TV. You can see this at Settings > Support > Self Diagnosis.
• If there is still a connection issue, you need to do a factory reset.