TV unable to connect to Internet: Self WiFi Strength Test

Last Update date : Jul 29. 2022

Problem : TV cannot connect to the internet / Smart Hub.

Cause : Wifi strength weak

Action : Test the wifi strength near your TV. Please follow the simple test as below

1 Use a laptop and place near the TV before starting the speed test

2 Connect to Wifi and enter to the website http://speedtest.net

3 Begin test

4 Perform download & upload test

5 Verify Ping, Down & Up, comapre to the table below


NO	Ping	Upload	Download	Remark
1	53 ms	2.5 MB	20 MB	Very Fast
2	120 ms	1.5-1.7 MB	15 MB	Fast
3	125 ms	1.0-1.2 MB	10 MB	Moderate
4	130~150 ms	300-500 KB	5 MB	Slow
5	Higher than 150ms	Lower than 300KB	Lower than 5MB	Wi-Fi signal is too weak to connect SMART TV.

For case no. 5, please bring the router nearer to the TV or contact the service provider.

Thank you for your feedback!

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