TV unable to connect to Internet: Self WiFi Strength Test
Last Update date : Jul 29. 2022
Problem : TV cannot connect to the internet / Smart Hub.
Cause : Wifi strength weak
Action : Test the wifi strength near your TV. Please follow the simple test as below
1
Use a laptop and place near the TV before starting the speed test
3
Begin test
4
Perform download & upload test
5
Verify Ping, Down & Up, comapre to the table below
|
NO |
Ping |
Upload |
Download |
Remark |
|---|---|---|---|---|
|
1 |
53 ms |
2.5 MB |
20 MB |
Very Fast |
|
2 |
120 ms |
1.5-1.7 MB |
15 MB |
Fast |
|
3 |
125 ms |
1.0-1.2 MB |
10 MB |
Moderate |
|
4 |
130~150 ms |
300-500 KB |
5 MB |
Slow |
|
5 |
Higher than 150ms |
Lower than 300KB |
Lower than 5MB |
Wi-Fi signal is too weak to connect SMART TV. |
For case no. 5, please bring the router nearer to the TV or contact the service provider.
Thank you for your feedback!
Please answer all questions.
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