samsung care plus
Certified care by Samsung experts
Repairs in Samsung Care+ are provided by Samsung authorised technicians who are trained to repair Samsung Galaxy devices.
Accidents happen but Samsung Care+ has you covered
Enjoy peace of mind with Samsung Care+, an insurance care plan for your new Galaxy device. You can select either accidental damage or accidental damage and theft protection for up to 2 years. Our Galaxy experts will work to help get you back on track.*
*Samsung Care+ is administered by The Warranty Group Australasia Pty Ltd. (CN 920655) and underwritten by Virginia Surety Company, Inc. (CN 920655), trading as Assurant. An excess is payable for each claim made under Samsung Care+ and must be paid before a claim is settled. Exclusions apply. See Terms and conditions for more information.
*Samsung Care+ is administered by The Warranty Group Australasia Pty Ltd. (CN 920655) and underwritten by Virginia Surety Company, Inc. (CN 920655), trading as Assurant. An excess is payable for each claim made under Samsung Care+ and must be paid before a claim is settled. Exclusions apply. See Terms and conditions for more information.
Here's what's covered
Hardware
repairs
Get fast, convenient repairs using genuine Samsung parts, from our authorised technicians.
Water
damage
Get hassle-free repair services for accidental damage caused by water or other liquids.
Device
replacement
If we are unable to repair your device, we will replace it and send it directly to your home.
2 claims
per year
Make up to 2 claims per year over 2 years, each claim is subject to an excess.
Select your device to find your coverage purchase price
Mobile
Tablet
Galaxy Tab FE series
Model
Galaxy Tab S9 FE, Galaxy Tab S9+ FE
Accidental Damage and Theft
$219.98
Accidental Damage
$179.98
Galaxy Tab S9 series
Model
Galaxy Tab S9, Galaxy Tab S9+, Galaxy Tab S9 Ultra
Accidental Damage and Theft
$279.98
Accidental Damage
$229.98
Watch
Galaxy Watch5 series
Model
Galaxy Watch5 Pro
Accidental Damage and Theft
$169.98
Accidental Damage
$139.98
Galaxy Watch6 series
Model
Galaxy Watch6, Galaxy Watch6 Classic
Accidental Damage and Theft
$169.98
Accidental Damage
$139.98
- * Samsung Care+ coverage purchase prices are subject to change without notice. All prices are inclusive of GST.
- ** Samsung Care+ coverage may vary by country, model and claim excesses may apply.
- *** An excess is payable for each claim made under Samsung Care+ and must be paid before a claim is settled. Exclusions apply. See Terms and conditions for more information.
Select your device below to find your claim excess
Your Current Device:
How and where to buy
Getting protected is easy. You can buy Samsung Care+ with your new eligible Galaxy device purchase or within thirty (30) days of your device purchase date. Just choose one of the buy options below.
Samsung.com
Online Store
Samsung Care+
Online Portal
Claims and support
Contact us here.
Call 0800 453 975* or,
email [email protected]
With your Full Name, Contact Details and the IMEI or Serial Number of the Covered Item
*Operating hours: Monday to Friday 9AM - 5PM, 5 days a week.
It’s easy to find your IMEI number
To make a claim or check your coverage, you'll need your 15-digit IMEI number ready. Here’s how to find it:
Method 1
Dial *#06# from your phone. Your IMEI number will appear on your screen.
Method 2
On your phone, go to Settings and then tap "About phone". Look for your IMEI number on the screen. Press and hold your finger on the IMEI number to copy it to your clipboard.
Method 3 (tablets only)
Your IMEI, serial number and model number may be printed on the back of your tablet.
Galaxy S24 series
Start here.
Discover the right Galaxy for you
Terms and Conditions
Choose your terms and conditions based on the commencement of your Samsung Care+ cover.
Frequently Asked Questions
-
1. Where can I purchase?You can purchase Samsung Care+ on:
• Samsung.com Online Store (when you buy an eligible device purchase now) or,
• Samsung Care+ Online Portal (within 30 days of eligible device purchase)
Eligible devices are as follows:
• Mobile phones models:
⚬ Galaxy S24, Galaxy S24+ and Galaxy S24 Ultra
⚬ Galaxy Z Flip5 and Galaxy Z Fold5
⚬ Galaxy S23 FE, Galaxy S23, Galaxy S23+ and Galaxy S23 Ultra
⚬ Galaxy S22, Galaxy S22+ and Galaxy S22 Ultra
• Tablet models:
⚬ Galaxy Tab S9 FE, Galaxy Tab S9+ FE, Galaxy Tab S9
⚬ Galaxy Tab S9+, and Galaxy Tab S9 Ultra
• Wearable models:
⚬ Galaxy Watch6 and Galaxy Watch6 Classic
⚬ Galaxy Watch5 Pro
Click here to find out how and where to buy -
2. Is Samsung Care+ an insurance product?Yes, Samsung Care+ provides protection for your eligible Samsung device against Accidental Damage or Accidental Damage and Theft. The insurer underwriting Samsung Care+ is Virginia Surety Company, Inc (CN 920 655).
-
3. How many claims can I make during the 2-year coverage?You can make up to a maximum of two (2) successful claims in each 12-month period. You may have a maximum of two (2) successful claims in the first year and a further two (2) successful claims in the second year. We will determine whether to repair, replace or pay you up to the cover amount subject to payment of the applicable excess and the Terms and Conditions.
Click here to find out your claim excess. -
4. What is included with my Samsung Care+ plan?Your Samsung Care+ plan includes Accidental Damage coverage* for hardware repairs, water damage, device replacement and certified care by Samsung experts.
*Theft protection can be added to your Accidental Damage coverage - when selecting the type of product for your eligible Samsung Galaxy device.
Click here to see what’s covered -
5. When does Samsung Care+ device protection insurance begin and end?The commencement date of Your Samsung Care+ Cover will be specified in Your Certificate of Insurance and will end when the two (2) year cover term expires. The cover will also end when any of the following occurs:
⚬ the Cover is cancelled
⚬ the maximum number of successful claims have been paid;
⚬ the cover amount is paid; or
⚬ the cover otherwise ends in accordance with the Terms and Conditions or relevant law. -
6. How do I lodge a claim request for my accidentally damaged device?To lodge a claim, please contact us:
⚬ by calling: 0800 453 975; or
⚬ by emailing: [email protected]
Click here to see how to contact us -
7. What is not covered in your Samsung Care+ policy?The exclusions within our Terms and Conditions set out what is not covered under this cover
Samsung Care+ is administered by The Warranty Group Australasia Pty Ltd. (CN 920655) and underwritten by Virginia Surety Company, Inc.(CN 920655), trading as Assurant. An excess is payable for each claim made under Samsung Care+ and must be paid before a claim is settled. Exclusions apply. See Terms and conditions for more information.