Connect my Galaxy SmartTag with my smartphone

Last Update date : Feb 25. 2022

I am trying to connect my Galaxy SmartTag, but I can´t see it in the Bluetooth connection settings on my smartphone.

If your device does not appear in your Bluetooth connection settings on your smartphone:

Confirm that the device you are trying to connect to can be found and connected to.
Make sure the device you are trying to connect to is within range (120m, maximum Bluetooth connection range) of your smartphone.
Reset the device and try searching again.

If you still can´t see the device after performing these checks, try the following.

Connecting your product with a Galaxy device

1 Press the button on the SmartTag. This will turn on the Tag and make a notification sound.

Please note: If your Galaxy SmartTag/SmartTag+ is unresponsive.

If you don’t hear a notification sound when you press the button on the SmartTag, remove the battery.
With the battery removed, wait 20 minutes, allowing any residual current inside the tag to dissipate.
Replace the battery with a new CR2032 battery and close the case.
The SmartTag/SmartTag+ will make a notification sound and activate in 2 to 3 minutes.

Please note: If you experience any battery problems while performing SmartTag/SmartTag+ firmware upgrades, you may need to replace the battery using the same procedure.

2 Open the SmartThings app on your Galaxy device. If you are not using the latest version of the SmartThings app, update if necessary.

3 When the “Device found” pop-up appears, select “Add now”. If you don’t see this pop-up window, press the + button > Device > Tag/Tracker.

4 Follow the on-screen instructions to complete the connection. Once the connection is complete, you will see the product in the devices list in the SmartThings app.

5 Add and register your products by pressing SmartThings Find on the SmartThings app screen.

Once the download is completed, the current location of the product will appear on the map.

Step 1. Screen to open the SmartThings app on your Galaxy device.

Step 1. Open the SmartThings App.

Step 2. “Device found” pop-up appears, select “Add now”.

Step 2. Select “Add now”.

Step 3. Select “Agree” to use this device.

Step 4. Screen connecting to your SmartTag+. Keep your smartphone or tablet close to your tag.

Step 4. Connecting to SmartTag+ Tab.

Step 5. Image with instructions that SmartTag+ is being registered on your Samsung account.

Step 5. Your SmartTag+ is being registered.

Step 6. Connected successfully.

Thank you for your feedback!

Contact Info

Online

There are a number of different ways of contacting us via Live Chat, Email and more

Chat Now Learn more

Call

For general enquires and technical support:
0800 726 786
8am - 8pm, Monday - Sunday

For Deaf and hard of hearing, you can call using the Relay Service:
TTY: 0800 4 713 713
Voice: 0800 4 715 715

Relay Service Learn More

Face to face Support

Whether your product is in warranty or out of warranty, we're here to help.

Find a support centre Book a repair

Samsung Online Store

Shop online for the latest Samsung smartphones, tablets, wearables and accessories.

Samsung online store

Samsung Members

Set up, manage and optimise your device with the all-in-one app that offers customer care access as well as special privileges and promotional updates.

Community Download Now

Mobile Phone & Tablet Repair

Book a repair for your screen damaged mobile and send via courier

Book a repair Screen repair price list

Apps & Services Customer Support

Samsung Rewards : 0800 726 786