How to fix the disconnection between my TV and SmartThings app?

Last Update date : Feb 07. 2022

If the connection between SmartThings and your Samsung TV is unstable, you should check the basic settings. Have uninterrupted fun while the family is watching a movie or watching your favourite content.

Check the wireless network status

Data reception may be slow, or temporary interruptions may occur when loading the app. If the router and the TV are far apart, the communication may not be smooth and registration may fail.

Step 1. Tap Settings on your smartphone.

Step 2. Tap Connections.

Step 3. Tap Wi-Fi.

Step 4. Select the router and enter your PIN (if necessary).

Note: If more than 10 devices are connected to the router, registration may fail.

Check for software updates

Make sure the software on your smartphone and SmartThings app is up to date, and if necessary, update the firmware of your TV as well.

Note: The SmartThings app is compatible with phones running Android 8.0 or higher as well as iOS 12.0 or higher.

How to update the SmartThings app

Step 1. Tap Menu (the three horizontal lines).

Step 2. Tap SmartThings Settings.

Step 3. Swipe to and tap About SmartThings.

Step 4. If an update is available, tap Update.

How to update the TV firmware

Step 1. Press the Home button on the remote and navigate to Settings.

Step 2. Select Support > Software Update.

Step 3. Select Update Now.

Note:

If you are having trouble with your Samsung Smart TV, you should always check to see if there are any software updates available. Downloading the latest update may fix for your problem.
Device screenshots and menus may vary depending on the device model and software version.

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