How to report a Samsung Pass error

Last Update date : Aug 05. 2022

While using Samsung Pass you may encounter some errors that do not allow you to use the app properly. Below, find out more about what to do if this happens.

Samsung Pass icon next to the “Error reports” option from the Contact us menu.

How to report a Samsung Pass error

If an error occurs while using Samsung Pass, contact us by following the steps below:

Step 1. Go to the Samsung Pass app. Step 1. Go to the Samsung Pass app.

Step 1. Launch "Samsung Pass".

Step 2. Tap the more options icon at the top right of the screen. Step 2. Tap the more options icon at the top right of the screen.

Step 2. Tap the more options icon.

Step 3. Select the "Contact us" option from the more options menu. Step 3. Select the "Contact us" option from the more options menu.

Step 3. Tap “Contact us”.

Step 4. Tap the Error reports icon. Step 4. Tap the Error reports icon.

Step 4. Tap “Error reports”.

Step 5. Use the text box to write the details about an error that you want to report. Step 5. Use the text box to write the details about an error that you want to report.

Step 5. Send the error details you want to report.

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