How to report a Samsung Pass error

Last Update date : Aug 05. 2022

While using Samsung Pass you may encounter some errors that do not allow you to use the app properly. Below, find out more about what to do if this happens.

Samsung Pass icon next to the “Error reports” option from the Contact us menu.

How to report a Samsung Pass error

If an error occurs while using Samsung Pass, contact us by following the steps below:

Step 1. Go to the Samsung Pass app. Step 1. Go to the Samsung Pass app.

Step 1. Launch "Samsung Pass".

Step 2. Tap the more options icon at the top right of the screen. Step 2. Tap the more options icon at the top right of the screen.

Step 2. Tap the more options icon.

Step 3. Select the "Contact us" option from the more options menu. Step 3. Select the "Contact us" option from the more options menu.

Step 3. Tap “Contact us”.

Step 4. Tap the Error reports icon. Step 4. Tap the Error reports icon.

Step 4. Tap “Error reports”.

Step 5. Use the text box to write the details about an error that you want to report. Step 5. Use the text box to write the details about an error that you want to report.

Step 5. Send the error details you want to report.

Related Questions

Thank you for your feedback!

Contact Info

Online

There are a number of different ways of contacting us via Live Chat, Email and more
Chat Now Learn more

Call

For general enquires and technical support:
0800 726 786
8am - 8pm, Monday - Sunday

For Deaf and hard of hearing, you can call using the Relay Service:
TTY: 0800 4 713 713
Voice: 0800 4 715 715
Relay Service Learn More

Face to face Support

Whether your product is in warranty or out of warranty, we're here to help.
Find a support centre Book a repair
View more

Samsung Online Store

Shop online for the latest Samsung smartphones, tablets, wearables and accessories.
Samsung online store

Samsung Members

Set up, manage and optimise your device with the all-in-one app that offers customer care access as well as special privileges and promotional updates.
Community Download Now

Mobile Phone & Tablet Repair

Book a repair for your screen damaged mobile and send via courier
Book a repair Screen repair price list

Apps & Services Customer Support

Samsung Rewards : 0800 726 786
View more