Why didn't I receive the in-app item after payment?

Last Update date : Jun 14. 2022

Depending on your network connection status, the delivery of in-app items may be delayed. Please close Galaxy Store and check the history of your Galaxy Store purchases using the following steps:

Step 1. Launch “Galaxy Store” in your phone. Step 1. Launch “Galaxy Store” in your phone.

Step 1. Launch “Galaxy Store”.

Step 2. Tap the “Menu” icon from the main screen at the bottom right. Step 2. Tap the “Menu” icon from the main screen at the bottom right.

Step 2. Tap the “Menu” icon from the main screen.

Step 3. Tap “Receipts” in the Galaxy menu screen. Step 3. Tap “Receipts” in the Galaxy menu screen.

Step 3. Tap “Receipts”.

Step 4. Tap the “Items” tab in the Receipts screen. Step 4. Tap the “Items” tab in the Receipts screen.

Step 4. Tap “Items”.

If you still have not received the in-app item, check if the product was delivered to you. You can do this by following the next steps:

Step 1. Main screen with the “Galaxy Store” icon highlighted. Step 1. Main screen with the “Galaxy Store” icon highlighted.

Step 1. Launch “Galaxy Store”.

Step 2. Galaxy Store main page with the “Menu” option highlighted. Step 2. Galaxy Store main page with the “Menu” option highlighted.

Step 2. Tap the “Menu” icon from the main screen.

Step 3. Galaxy Store menu page with Settings wheel highlighted. Step 3. Galaxy Store menu page with Settings wheel highlighted.

Step 3. Tap the settings icon located at the top right of the Galaxy Store menu.

Step 4. Settings page with “Contact us” highlighted. Step 4. Settings page with “Contact us” highlighted.

Step 4. Tap “Contact us.”

If you need to check your receipt for Galaxy Store information such as an order number, purchase history or payment method, follow these steps:

Step 1. Galaxy Store main page with the “Menu” option highlighted. Step 1. Galaxy Store main page with the “Menu” option highlighted.

Step 1. Launch Galaxy Store and tap the “Menu” icon from the main screen.

Step 2. Galaxy Store menu page with the “Receipts” option highlighted. Step 2. Galaxy Store menu page with the “Receipts” option highlighted.

Step 2. Tap “Receipts”.

Step 3. Galaxy Store receipts page with the “Items” option highlighted. Step 3. Galaxy Store receipts page with the “Items” option highlighted.

Step 3. Tap “Items”.

Step 4. Galaxy Store Items page with the “Item details” option highlighted. Step 4. Galaxy Store Items page with the “Item details” option highlighted.

Step 4. Tap an item to open the receipt.

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