How to troubleshoot when your Smart Monitor M80B remote is not working

Last Update date : May 19. 2022

If your Smart Remote is disconnected from your monitor, your remote may not work.

Please check that your remote is paired. Point your Samsung Smart Remote directly at the front of your monitor, then press and hold both the Back button and the Play/Pause button for longer than 3 seconds.

Samsung Smart Remote

If your remote's battery level is low, it may become slow to respond or may not work properly. From Menu, check your remote’s battery level.

Step 1. Press the Home button on the Smart Remote and navigate to Menu.

Press Home button on Smart Remote and navigate to Menu

Step 2. Select Settings > All Settings.

Select All Settings

Step 3. Select General & Privacy > Power and Energy Saving.

Select Power and Energy Saving

Step 4. Select Available Remote Battery > Check battery level.

Check battery level

You can control your monitor by using the Jog Controller button located on the backside of the monitor.

jog controller button on the backside of the monitor

+/- (Volume): You can change the Volume by moving the button right or left.
∧/∨ (Channel): You can control the Channel by moving the button up or down.

Smart Monitor menu
  • Home: The Home screen appears.
  • Settings: A menu to change monitor settings will be displayed.
    When Game Mode is turned on, you can long press the Settings button to run Game Bar.
  • Return: Exit the function menu screen.
  • Source: You can change the input source. External input will be displayed on the bottom of the screen.
  • Power off: The monitor will turn off.

To go to All settings, press the Home button for 2 seconds > Up button 1 time from the Virtual number pad window > All Settings.

press and hold the Home button press and hold the Home button

Step 1. Press the Home button for longer than 2 seconds.

Press the Up button to view Settings menu Press the Up button to view Settings menu

Step 2. Select the Up button.

select All Settings select All Settings

Step 3. Select All Settings.

Find out more about:
'How to troubleshoot your Smart Monitor M80B when connecting a device to the USB-C port'
'How to troubleshoot your Smart Monitor M80B if the screen is not normal when connecting to a PC'
'How to connect the Smart Monitor M80B dedicated camera'
'How to view the TV's video screen on your Smart Monitor M80B' with Samsung Support.

Note:

  • If you are having trouble with your Samsung Smart Monitor, you should always check to see if there are any software updates available as these may contain a fix for your problem.
  • Device screenshots and menus may vary depending on the device model and software version.

Related Questions

Thank you for your feedback!

Contact Info

Online

There are a number of different ways of contacting us via Live Chat, Email and more
Chat Now Learn more

Call

For general enquires and technical support:
8am - 8pm, Monday - Sunday

Relay Service Learn More

Face to face Support

Whether your product is in warranty or out of warranty, we're here to help.
Find a support centre Book a repair
View more

RC01_Static Content : This text is only displayed on the editor page

Samsung Online Store

Shop online for the latest Samsung smartphones, tablets, wearables and accessories.
Samsung online store

Samsung Members

Set up, manage and optimise your device with the all-in-one app that offers customer care access as well as special privileges and promotional updates.
Community Download Now

Mobile Phone & Tablet Repair

Book a repair for your screen damaged mobile and send via courier
Book a repair Screen repair price list

Apps & Services Customer Support

Samsung Rewards : 0800 726 786
View more