How to troubleshoot your Smart Monitor M80B if the screen is not normal when connecting to a PC

Last Update date : May 17. 2022

If the connected device is not recognized as a PC, try changing the device type to PC.

You can change the connected device’s device type from Menu.

Step 1. Press the Home button on the Smart Remote and navigate to Menu > Connected Devices.

Press Home button to navigate to Connected devices from Menu

Step 2. Navigate to Connected Devices > Press the down directional button on the Smart Remote.

Navigate to Connected external device

Step 3. Select Edit.

Edit Connected Devices

Step 4. From Edit Device Type, select PC.

Edit device type to PC

To go to All settings, press the Home button for 2 seconds > Up button 1 time from the Virtual number pad window > All Settings.

press and hold the Home button press and hold the Home button

Step 1. Press the Home button for longer than 2 seconds.

Press the Up button to view Settings menu Press the Up button to view Settings menu

Step 2. Select the Up button.

select All Settings select All Settings

Step 3. Select All Settings.

Find out more about: 
'How to troubleshoot your Smart Monitor M80B when connecting a device to the USB-C port'
'How to connect the Smart Monitor M80B dedicated camera'
'How to view the TV's video screen on your Smart Monitor M80B'
'How to troubleshoot when your Smart Monitor M80B remote is not working' with Samsung Support.

Note: 

  • If you are having trouble with your Samsung Smart Monitor, you should always check to see if there are any software updates available as these may contain a fix for your problem.
  • Device screenshots and menus may vary depending on the device model and software version.

Related Questions

Thank you for your feedback!

Contact Info

Online

There are a number of different ways of contacting us via Live Chat, Email and more
Chat Now Learn more

Call

For general enquires and technical support:
0800 726 786
8am - 8pm, Monday - Sunday

For Deaf and hard of hearing, you can call using the Relay Service:
TTY: 0800 4 713 713
Voice: 0800 4 715 715
Relay Service Learn More

Face to face Support

Whether your product is in warranty or out of warranty, we're here to help.
Find a support centre Book a repair
View more

Samsung Online Store

Shop online for the latest Samsung smartphones, tablets, wearables and accessories.
Samsung online store

Samsung Members

Set up, manage and optimise your device with the all-in-one app that offers customer care access as well as special privileges and promotional updates.
Community Download Now

Mobile Phone & Tablet Repair

Book a repair for your screen damaged mobile and send via courier
Book a repair Screen repair price list

Apps & Services Customer Support

Samsung Rewards : 0800 726 786
View more