Check out the information codes on my washing machine

Last Update date : Nov 16. 2021

If the washing machine fails to operate, you may see an information code on the screen. Check the codes and instructions below and try the suggestions that are given. If any code keeps appearing on the screen, contact a local Samsung service center for further support. 

What is an information code?

 

The washing machine displays the information codes which can help to understand what is occurring with your machine. Therefore, if the washing machine fails to operate, check the control panel first. In most cases, it is not a mechanical problem.

Frequently displayed information codes

 

 

 

 

         

4C, 4E, E1

                                            

Water is not supplied.

-Make sure the water taps are open.

-Make sure the water hoses are not clogged.

-Make sure the water taps are not frozen.

-Make sure the washing machine is operating with sufficient water pressure.

-Make sure that the cold water tap and the hot water tap are properly connected.

-Clean the mesh filter as it may be clogged.

-All buttons will be disabled for 3 minutes after the information codes appears.

 

 

 

5C, 5E

Water is not draining.

-Make sure the drain hose is not frozen or clogged.

-Make sure the drain hose is positioned correctly, depending on the connection type.

-Clean the debris filter as it may be clogged.

-Make sure the drain hose is straightened all the way to the drain system.

-If the information code remains, contact a customer service center.

 

dC, dE

Operating the washing machine with the door open.

-Make sure the door is properly closed.

-Make sure laundry is not caught in the door.

 

 OC, OE, OF 

Water has overflowed.

-Restart after spinning.

-If the information code remains on the display, contact a local Samsung service center.

 

 

Ub, UE
  • Spinning does not work.

-Make sure laundry is spread out evenly.

-Make sure the washing machine is on a flat, stable surface.

-Redistribute the load.

-If only one item or clothing needs washing, check message will be shown in the display.

 

AC, AE
  • Check communications between main and sub PBAs. 
  • -Turn the machine off, and restart the cycle.
  • -If the information code remains, contact a customer service center.

 

 

 

DDC, ddC
  • The Add Door opened without pressing Start/Pause (Hold to Start).
  • This message appears when you open the Add Door without pressing Start/Pause (Hold to Start). If this happens, do one of the following:
  • -Press the Add Door to close properly. Then, press and hold Start/Pause (Hold to Start) and try again.
  • -To add laundry, open the Add Door and input laundry. Close the Add Door properly. Then, press and hold Start/Pause (Hold to Start) to resume operation.

Note: 

  • If you find an information code that is not listed on this page, please find a manual with the specific model number.
  • It may have a different code depending on the model.
  • If you are unable to clear the information code from your washing machine, contact the Samsung service center for further support.

Additional information codes

Make sure the cold water supply hose is firmly connected to the cold water tap. If it is connected to the hot water tap, the laundry may be deformed with some cycles.

 

Solutions

  • Make sure the cold water supply hose is firmly connected to the cold water tap. 
  • Turn the machine off, and restart the cycle.
    • Check that the add wash door is closed properly, then turn the machine off, and restart the cycle.

Note: 

  • It may have a different code depending on the model.
  • If any code keeps appearing on the screen, contact a Samsung service center for further support. 

Display for additional rinsing.

 

Solutions

  • Show additional rinsing code means sensing is unbalance. Unbalance issue can trigger additional rinsing code.
  • Releasing the display by input any key.

Note: 

  • It may have a different code depending on the model.
  • If any code keeps appearing on the screen, contact a Samsung service center for further support. 

The main door lock/unlock is not working properly.

 

Solutions

  • Turn the machine off, and restart the cycle.
    • Check that the add wash door is closed properly, then turn the machine off, and restart the cycle.

Note: 

  • It may have a different code depending on the model.
  • If any code keeps appearing on the screen, contact a Samsung service center for further support.

The Add Door lock/unlock is not working properly.

 

Solutions

  • Turn the machine off, and restart the cycle.
    • Check that the add wash door is closed properly, then turn the machine off, and restart the cycle.

Note: 

  • It may have a different code depending on the model.
  • If any code keeps appearing on the screen, contact a Samsung service center for further support. 

Check the drain hose.

 

Solutions

  • Make sure the end of the drain hose is not placed on the floor.
  • Make sure the drain hose is not clogged.

Note: 

  • It may have a different code depending on the model.
  • If any code keeps appearing on the screen, contact a Samsung service center for further support. 

Check the drum motor for operation.

 

Solutions

  • Try restarting the cycle.

Note: 

  • It may have a different code depending on the model.
  • If any code keeps appearing on the screen, contact a Samsung service center for further support. 

Check the pulsator motor for operation.

 

Solutions

  • Try restarting the cycle.

Note: 

  • It may have a different code depending on the model.
  • If any code keeps appearing on the screen, contact a Samsung service center for further support. 

The MEMS sensor is not working properly. The MEMS sensor is basically a vibration sensor to control board that the machine is experiencing and out-of balance condition.

 

Solutions

  • Turn the machine off, and restart the cycle.
    • Check that the add wash door is closed properly, then turn the machine off, and restart the cycle.

Note: 

  • It may have a different code depending on the model.
  • If any code keeps appearing on the screen, contact a Samsung service center for further support. 

This code can be displayed when the machine has had interrupted power or an irregular of the electrical current was supplied to the machine. (Low voltage has detected or the electronic control needs to be checked.)

 

Solutions

  • Check if power is supplied properly.
  • Check if the power code is plugged in.

Note: 

  • It may have a different code depending on the model.
  • If any code keeps appearing on the screen, contact a Samsung service center for further support. 

Check the high temperature heating system. 

 

Solutions

  • Turn the machine off, and restart the cycle.
    • Check that the add wash door is closed properly, then turn the machine off, and restart the cycle.

Note: 

  • It may have a different code depending on the model.
  • If any code keeps appearing on the screen, contact a Samsung service center for further support. 

The water level sensor is not working properly.

 

Solutions

  • Turn the machine off, and restart the cycle.
    • Check that the add wash door is closed properly, then turn the machine off, and restart the cycle.

Note: 

  • It may have a different code depending on the model.
  • If any code keeps appearing on the screen, contact a Samsung service center for further support. 

Check communications between the main and the inverter PBAs.

 

Solutions 

  • Depending on the state, the machine may automatically return to normal operation.
  • Turn the machine off, and restart the cycle.
    • Check that the add wash door is closed properly, then turn the machine off, and restart the cycle.

Note: 

  • It may have a different code depending on the model.
  • If any code keeps appearing on the screen, contact a Samsung service center for further support. 

PC, PE

When position of the clutch can't be detected.

PC1, PE1

After position of the clutch is detected, if the signal of the clutch hall goes wrong.

 

Solutions

  • Contact a customer service center.

Note: 

  • It may have a different code depending on the model.
  • If any code keeps appearing on the screen, contact a Samsung service center for further support. 

If you require further technical support, please call Samsung Care New Zealand experts on 0800 726 786 or Live Chat with our Technical Team online, services are open 24 hours, 7 days.

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