Galaxy Maintenance mode

Galaxy Maintenance mode
Samsung Support: Protect your privacy during repairs with Maintenance mode Samsung Support: Protect your privacy during repairs with Maintenance mode

Maintenance mode protects your privacy while someone else is using your phone, such as when you are sending it for repairs. This new privacy feature blocks access to your data for peace of mind while it is out of sight. In Maintenance mode, your personal data, including pictures, messages, and accounts, cannot be accessed, and only preinstalled apps are available. You will need to unlock your phone to turn off Maintenance mode.

While in Maintenance mode, only the default apps will be active. While any apps downloaded in Maintenance mode will be accessible, they will be automatically deleted when Maintenance mode is deactivated.

View of mantenance shield logo on device screen. View of mantenance shield logo on device screen.

Please note:

  • Galaxy Maintenance mode requires a lock screen pin or password before activation. If this is not activated, you will be prompted to setup a lock screen pin or password before being able to activate galaxy maintenance mode. You will also need the pin or password to unlock your device to deactivate Galaxy maintenance mode security.
  • Maintenance mode will be supported on Galaxy devices running Android 13 or higher and availability will vary according to the model.

 

How to set up Maintenance mode

How to set up Maintenance mode

① Tap Settings icon

② Tap “Device care”

③ Swipe up to open the “additional care” menu

④ Tap “Maintenance mode”

⑤ Tap “Turn on” to activate Maintenance mode

⑥ Tap “Restart” and your phone will restart to enter Maintenance mode

Your phone will now create a system log to help the technician analyse any issues

Please note: Once Maintenance mode is active your personal data cannot be accessed, and only pre-installed apps are available.

How to exit Maintenance mode

How to exit Maintenance mode

① Swipe down to open the notification bar at the top of the screen

② Tap “Tap here to exit”

③ Tap “Exit”

④ Tap “Restart” and when prompted, verify your identity with your preferred method.
Your phone will now restart and when complete, will be ready to use as normal

Please note:

  • You can also exit Maintenance mode by going to Settings > Device care > Maintenance mode.

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