Audio and call quality of your Galaxy Buds

If you have noticed that the sound quality of your Galaxy Buds has deteriorated after using them for a while, the solution may be as simple as just cleaning them.

Another reason for poor audio quality can be if the wireless connection is interrupted due to the service provider's network. Make sure to keep the earphones away from electromagnetic waves. 

Finally, make sure that your Galaxy Buds and the other Bluetooth device are within the maximum Bluetooth range (10 metres). The distance may vary depending on the environment the devices are in.

Always keep your Galaxy Buds clean and dry, making sure that there is no dirt or debris on them such as earwax, which can cause a noticeable decrease in audio quality.

• Use a soft, dry cloth to clean the earbuds after use.
• Keep the earbuds dry. Prevent liquid from contacting or entering the earbuds.

Removing an accumulation of residue ensures that the battery charges properly and can restore audio quality if sound has become muffled.

Also check out Galaxy Buds - Touchpad commands for more information

You can download the user manual from our Manuals & Downloads page. For all other queries or further technical assistance, please call Samsung Customer Care on 0800 726 786 or Live Chat with our Technical Team online, services are open 24 hours, 7 days.