eSIM Contact saving function support discontinued

Last Update date : Feb 06. 2024

Contacts can be saved in several places besides a Galaxy device, including USIMs, a user's Samsung/Google account, and eSIMs, which utilise the device's storage. For devices running One UI 6.1 or later, the eSIM Contact saving function is no longer supported. Galaxy device users can move their contacts using their phone, Samsung account, Google account, or other accounts.

Galaxy phone with contacts logo crossed out next to eSIM logo.

Notes:

  • eSIM service may vary depending on the country and carrier.
  • eSIM service is not supported in some countries.

How to move contacts from eSIM

Review how many contacts you have saved in each storage location at the same time, including your eSIM. Contacts that are saved on your eSIM and in other places can be moved to alternate locations.

View contacts per storage location

  • Open the Contacts app > Menu (three horizontal lines) > Select All contacts.

Move contacts to other storage

Contacts app menu Contacts app menu

Step 1. Open the Contacts app > Menu (the three horizontal lines) > Tap Manage contacts.

List of options in Manage contacts List of options in Manage contacts

Step 2. Select Move contacts.

List of where to move contacts from List of where to move contacts from

Step 3. Select eSIM.

List of contacts in selected location List of contacts in selected location

Step 4. Select the contacts you’d like to move. > Tap Done.

List of where to move selected contacts List of where to move selected contacts

Step 5. Select Phone, Samsung account, or Google account. > Tap Move.

Related Questions

Thank you for your feedback!

Contact Info

Online

There are a number of different ways of contacting us via Live Chat, Email and more
Chat Now Learn more

Call

For general enquires and technical support:
0800 726 786
8am - 8pm, Monday - Sunday

For Deaf and hard of hearing, you can call using the Relay Service:
TTY: 0800 4 713 713
Voice: 0800 4 715 715
Relay Service Learn More

Face to face Support

Whether your product is in warranty or out of warranty, we're here to help.
Find a support centre Book a repair
View more

Samsung Online Store

Shop online for the latest Samsung smartphones, tablets, wearables and accessories.
Samsung online store

Samsung Members

Set up, manage and optimise your device with the all-in-one app that offers customer care access as well as special privileges and promotional updates.
Community Download Now

Mobile Phone & Tablet Repair

Book a repair for your screen damaged mobile and send via courier
Book a repair Screen repair price list

Apps & Services Customer Support

Samsung Rewards : 0800 726 786
View more