How to prepare your earbuds for use

Last Update date : Nov 23. 2020

1. Attach an ear tip to the earbud

Select the earbud tip that fits your ear.

Cover the latch at the bottom of the earbud with the earbud tip.

Follow the same procedure for the opposite earbud.

2. Attach a wing tip to the earbud

Select the wing tip that fits your ear.

Select the wing tip for the left or right ear.

Hook the wing tip’s groove to earbud’s fixation hook and cover the earbud with the wing tip.

Follow the same procedure for the opposite earbud.

Note:

Do not put the ear buds in your ears without ear tips or wing tips. Doing so may hurt your ears.

To avoid the tips tearing, do not pull the ear tip or wing tip excessively when attaching/detaching the tips.

Make sure the wing tips are placed on the earbuds in the correct direction. They will not fit in your ears properly if incorrectly attached.

Thank you for your feedback!

Contact Info

Online

There are a number of different ways of contacting us via Live Chat, Email and more

Chat Now Learn more

Call

For general enquires and technical support:
0800 726 786
8am - 8pm, Monday - Sunday

For Deaf and hard of hearing, you can call using the Relay Service:
TTY: 0800 4 713 713
Voice: 0800 4 715 715

Relay Service Learn More

Face to face Support

Whether your product is in warranty or out of warranty, we're here to help.

Find a support centre Book a repair

Samsung Online Store

Shop online for the latest Samsung smartphones, tablets, wearables and accessories.

Samsung online store

Samsung Members

Set up, manage and optimise your device with the all-in-one app that offers customer care access as well as special privileges and promotional updates.

Community Download Now

Mobile Phone & Tablet Repair

Book a repair for your screen damaged mobile and send via courier

Book a repair Screen repair price list

Apps & Services Customer Support

Samsung Rewards : 0800 726 786