How to clean your Gear IconX 2018

Here are some basics to review first:

The network condition: Ensure you have a stable network connection as this can drop in and out from time to time, if you are experiencing network issues please check with your local network provider.

• Now, ensure the earbuds are paired with the device and keep the distance between both devices at less then 5 metres apart; also keep it away from the electromagnetic waves to avoid interference. 

• Adjust the volume through the phone or other controller, which is connected to the IconX.   

If you are still experiencing issues please read on for additional advice and tips. 

• Please wear or use the IconX under dry conditions.

• Before wearing, please make sure to clean inside your ear.

• After use, please wipe the dust, earwax or skin oil with a soft and dry towel or tissue. 

The answer will be "Yes" if the mesh of your IconX looks like any of the conditions below:

Step 1: Remove the earbud tip from the main body slowly. DO NOT detach it excessively or the main body of IconX could be damaged.

Step 2: Use a cotton swab or a dried brush to remove any of debris and foreign materials. DO NOT use liquid, such as alcohol or soapy

              water because the Gear IconX is not water resistant.

Step 3: Once done, recheck the mesh, brushing it again if any remains.

Step 4: Now reassemble the tip back to main body, the tip should cover the latch at the bottom of the earbud as below: