How to run eSIM self-diagnostics for the Galaxy Watch series

Last Update date : Aug 21. 2023

eSIMs provide a convenient alternative to physical SIM cards for accessing mobile networks, particularly when traveling abroad. However, you may occasionally encounter problems while utilising eSIMs. Follow the guide below for self-diagnostics testing of your Galaxy Watch's eSIM to identify potential issues.

A Galaxy watch with an image of the eSIM chip on the watch face.

Update the software

Make sure the software on your phone and your Galaxy Watch are updated to the latest version.

Software update screen on Galaxy phone

Galaxy phone: Go to Settings > Software update > Download and install.
Note: Depending on your carrier or model, you may need to tap Check for software updates > Install now

Software update screen on Galaxy Watch

Galaxy Watch: Go to Settings > Software update > Download and install.

Run eSIM self-diagnostic test

You can diagnose the eSIM function of your Galaxy Watch using the Samsung Members app on your phone.

Samsung Members app home screen. Samsung Members app home screen.

Step 1. Open Samsung Members app on your phone and tap Support.

Samsung Members app Support screen. Samsung Members app Support screen.

Step 2. Select your Galaxy Watch from the list of Connected device diagnostics.

"Get started" message on phone. "Get started" message on phone.

Step 3. Tap Install to download the diagnostic software > tap Get started.
Note: Installation may take a few minutes.

List of diagnostic test icons. List of diagnostic test icons.

Step 4. Tap the eSIM icon to run the diagnostics. The result will appear on the next screen.

Note: Self Diagnostics is available on the Galaxy Watch4 and above.

Verify your eSIM profile and Galaxy Watch mobile plan

If the eSIM self-diagnostics fails, please ensure that the eSIM profile has been activated on your mobile plan and added on your Galaxy Watch Wearable app.

Galaxy eSIM fail screen.

To verify if your Galaxy Watch's mobile plan is activated and the eSIM is added, please follow these steps:

Galaxy Watch home screen. Galaxy Watch home screen.

Step 1. Go to Galaxy Wearable app > Watch settings.

Watch settings screen. Watch settings screen.

Step 2. Scroll down and tap Mobile plans, then select your mobile service provider.

Mobile plan verification screen. Mobile plan verification screen.

Step 3. If the switch is On, your Galaxy Watch’s mobile plan has been activated.
Then tap Plan details to verify that your Galaxy Watch’s eSIM has been added to the Galaxy Wearable app.

* Please note that the carriers shown in the image may vary by region.

Note: If these self-diagnostics do not solve the issue with your eSIM, contact your service provider for further assistance.

Related Questions

Thank you for your feedback!

Contact Info

Online

There are a number of different ways of contacting us via Live Chat, Email and more
Chat Now Learn more

Call

For general enquires and technical support:
8am - 8pm, Monday - Sunday

Relay Service Learn More

Face to face Support

Whether your product is in warranty or out of warranty, we're here to help.
Find a support centre Book a repair
View more

RC01_Static Content : This text is only displayed on the editor page

Samsung Online Store

Shop online for the latest Samsung smartphones, tablets, wearables and accessories.
Samsung online store

Samsung Members

Set up, manage and optimise your device with the all-in-one app that offers customer care access as well as special privileges and promotional updates.
Community Download Now

Mobile Phone & Tablet Repair

Book a repair for your screen damaged mobile and send via courier
Book a repair Screen repair price list

Apps & Services Customer Support

Samsung Rewards : 0800 726 786
View more