How to solve S Pen connection issues

Last Update date : Aug 31. 2022

The S Pen is a special stylus that is exclusive to the Galaxy series and designed to help you enjoy your Samsung devices to the fullest. It is integrated into the device so you are always free to create, sketch, design or take notes while out and about. At times you may notice that your S Pen is lagging or keeps losing the connection with your device. Here is how to solve connection issues that could prevent your S Pen from running smoothly. 

Samsung Support: How to troubleshoot your S Pen Samsung Support: How to troubleshoot your S Pen

My S Pen is not connecting

If your S Pen is not connecting to your Galaxy device:

1 Make sure you are using the correct S Pen for your Galaxy device. S Pens differ depending on the Galaxy device you have. They are not interchangeable and may not work on unsupported devices.
2 Reconnect or reset your S Pen using these steps:
View of the Galaxy Phone Home screen with a swipe down gesture. View of the Galaxy Phone Home screen with a swipe down gesture.

Step 1. On the Home screen, swipe down on the notification panel.

View of the notification panel with a tap over the “S Pen disconnected” message. View of the notification panel with a tap over the “S Pen disconnected” message.

Step 2. Tap the notification for S Pen connection.

View of the “Insert the S Pen” notification. View of the “Insert the S Pen” notification.

Step 3. Reinsert the S Pen as instructed on screen.

View of the “S Pen connected” confirmation message. View of the “S Pen connected” confirmation message.

Step 4. Wait for the confirmation message on your phone.

To reset the S Pen:

View of a Galaxy phone home screen with the settings icon highlighted. View of a Galaxy phone home screen with the settings icon highlighted.

Step 1. From your Home screen go to Settings.

View of the Settings menu with “Advanced features” highlighted. View of the Settings menu with “Advanced features” highlighted.

Step 2. Scroll down and select “Advanced features”.

View of the “Advanced features” screen with “S Pen” highlighted. View of the “Advanced features” screen with “S Pen” highlighted.

Step 3. Select “S Pen”.

View of the “S Pen” screen with “Air actions” highlighted. View of the “S Pen” screen with “Air actions” highlighted.

Step 4. Select “Air actions”.

View of the “Air actions” screen with the more options icon highlighted. View of the “Air actions” screen with the more options icon highlighted.

Step 5. Tap the more options icon.

View of the “Air Actions” screen with the “Reset S Pen” option highlighted at the top right of the screen. View of the “Air Actions” screen with the “Reset S Pen” option highlighted at the top right of the screen.

Step 6. Tap “Reset S Pen”.

If you still have connection issues after resetting your S Pen, restart your phone or tablet. Restarting a device may fix any issues and help the S Pen connect again. 

Please note: Exposure to magnetic or metal objects, as well as some third-party covers and screen protectors may cause issues with the S Pen. Make sure your screen covers or screen protectors are clean, in good condition and Samsung approved.

Related Questions

Thank you for your feedback!

Contact Info

Online

There are a number of different ways of contacting us via Live Chat, Email and more
Chat Now Learn more

Call

For general enquires and technical support:
0800 726 786
8am - 8pm, Monday - Sunday

For Deaf and hard of hearing, you can call using the Relay Service:
TTY: 0800 4 713 713
Voice: 0800 4 715 715
Relay Service Learn More

Face to face Support

Whether your product is in warranty or out of warranty, we're here to help.
Find a support centre Book a repair
View more

Samsung Online Store

Shop online for the latest Samsung smartphones, tablets, wearables and accessories.
Samsung online store

Samsung Members

Set up, manage and optimise your device with the all-in-one app that offers customer care access as well as special privileges and promotional updates.
Community Download Now

Mobile Phone & Tablet Repair

Book a repair for your screen damaged mobile and send via courier
Book a repair Screen repair price list

Apps & Services Customer Support

Samsung Rewards : 0800 726 786
View more