How to use Diagnostics in the Samsung Members app on your Galaxy device

Last Update date : Dec 22. 2021

Check your device performance with Samsung Members. Is a specific function of your device not working properly? Do you want to know your current battery level? Before visiting a service center, try checking the performance of your device using self-diagnostic tools. The Diagnostics feature of the Samsung Members app can provide a self-diagnosis and can analyze more than 24 different features and functions of your phone, including Battery, NFC, SIM card, Mobile network, Sensor, Speaker, Camera, Touch screen, Wired headphones, Face Recognition, Bluetooth etc.

Before you try the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions.

Samsung Members app

On the Samsung Members app, you can find answers to frequently asked questions and see tips and tricks regarding your Galaxy device. Before visiting your local Samsung Electronics Service Center, check out the app which provides and supports convenient services such as Diagnostics, error report submissions, Remote support, OS upgrades, feedback about questions and concerns etc. It is installed by default on Galaxy devices and can be downloaded from the link below.

Click here to download the Samsung Members app.

Self-Diagnostic check on the Samsung Members app

Check the status of your device with the Samsung Members app Diagnostic tool. You can select the individual categories you would like to diagnose or run a complete diagnostic check. After the diagnostic is completed, you can select the corresponding icon to see the results and status of your device. Follow the steps below to start your diagnostic check.

Step 1. Run Samsung Members and select Get help on the lower half of the screen.

Step 2. Tap View tests located under Diagnostics.

Step 3. If you would like to run through all of the Diagnostics checks, tap Test all.

Step 4. Your Galaxy phone will then run through the checks.

Step 5. Follow the on-screen instructions to complete the check.

Step 6. When necessary, you may need to manually run or interact with the corresponding function.

Step 7. If preferred, you may check specific Diagnostics and tap them directly to begin.

Step 8. For individual diagnostic checks, you can view your results after the check is complete.

Samsung Members submitting Error reports and attaching error logs

If you encounter an unexpected issue while using your Galaxy device, try submitting an error report through the Samsung Members app. Attaching a log file will help greatly in analyzing the cause of the issue. After analyzing the log file and confirming the cause of the issue, we will send a response through Samsung Members.

Step 1. Run Samsung Members and select Get help on the lower half of the screen.

Step 2. Scroll and select Error reports.

Step 3. Select the device issues you are experiencing from the list.

Step 4. Choose the frequency of the issue you are experiencing and press the airplane icon to submit your report.

Note: Device screenshots and menus may vary depending on the device model and software version.

How to use the Samsung Members app

If you are experiencing difficulties with your Samsung mobile, tablet, or wearables, you can send us a question in the Samsung Members app. Find out more about sending an error report.

Learn more

Thank you for your feedback!

Contact Info

Online

There are a number of different ways of contacting us via Live Chat, Email and more

Chat Now Learn more

Call

For general enquires and technical support:
0800 726 786
8am - 8pm, Monday - Sunday

For Deaf and hard of hearing, you can call using the Relay Service:
TTY: 0800 4 713 713
Voice: 0800 4 715 715

Relay Service Learn More

Face to face Support

Whether your product is in warranty or out of warranty, we're here to help.

Find a support centre Book a repair

Samsung Online Store

Shop online for the latest Samsung smartphones, tablets, wearables and accessories.

Samsung online store

Samsung Members

Set up, manage and optimise your device with the all-in-one app that offers customer care access as well as special privileges and promotional updates.

Community Download Now

Mobile Phone & Tablet Repair

Book a repair for your screen damaged mobile and send via courier

Book a repair Screen repair price list

Apps & Services Customer Support

Samsung Rewards : 0800 726 786