How to use Samsung Members Diagnostics

Last Update date : Aug 31. 2022

With the Diagnostics feature in the Samsung Members app, you can check several aspects of your smartphone to make sure everything is working properly. You can also share info with other Samsung users, read news, tips and more thanks to the Samsung Members app. 

Samsung Support: How to self-diagnose your Samsung Galaxy Samsung Support: How to self-diagnose your Samsung Galaxy

Before you use the Diagnostics feature, be sure to verify that your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps: Device settings > Software update.

How to diagnose your phone using Samsung Members

View of the main screen of the Samsung Members app with the “Support” option highlighted. View of the main screen of the Samsung Members app with the “Support” option highlighted.

Step 1. Open the Samsung Members app and tap “Support”.

View of the Samsung Members Support screen with the “View tests” option highlighted. View of the Samsung Members Support screen with the “View tests” option highlighted.

Step 2. Tap “View tests”.

View of all tests you can do with Diagnostics with the “Test all” option highlighted. View of all tests you can do with Diagnostics with the “Test all” option highlighted.

Step 3. Tap “Test all” to start Diagnostics.

Follow the on-screen instructions to test the performance of your smartphone. You can skip some parts of the process and return to them whenever you want. If you want to review a specific function of your smartphone, simply tap on the icon to begin the test.

View of the “Diagnostics” screen with individual testing icons and “Continue testing” button at the bottom.

Please note: You must verify your Samsung account to use the Diagnostics feature. 

How to report an error from the Samsung Members app

If you have any issues with the performance of your smartphone after the test, you can report it from the Samsung Members app by following the next steps:

1 Open the Samsung Members app.
2 Tap “Support”.
3 Tap on “Errors reports” to send your report. You must send with the system log data. (If the issue occurred in the last 5 minutes).

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