How to use the Samsung Members app

Please contact Samsung Members for any errors or inquiries while using Samsung products and services. You can also find frequently asked questions. Each function is provided when selecting Explore and Get help tabs. 

Phone care

Keep your Galaxy at its best. You can easily perform diagnostics to check the condition of your device.

• Automatic checks
• Interactive checks
• Clean memory
• Optimise settings

FAQs

Get the answers you need. A comprehensive FAQ section is ready with the answers you were looking for. You can also ask Samsung expert advisers directly for more in-depth responses or send reports on issues such as apps crashing.

Feedback

Ask questions to our experts or send error reports directly from your device. 

With the Samsung Members application, you can submit an error report for troubleshooting your device. You can submit a report from issues such as slow device, overheating, system/settings, and much more. View below steps on how to submit an error report. 

Step 1. Open the Samsung Members app, and then tap the + key at the bottom right.

Step 2. Tap Error reports.

Step 3. A message will populate for you to choose Always to send the system log data or Just this time. We recommend being connected to Wi-Fi network depending on your mobile network plan. 

Step 4. You will be able to choose from Category on what issue your device might be experiencing among the list. 

Step 5. Please enter issue details or attach a video or screenshot to make easier to understand. Then press Send icons to complete report. 

How to report error using Galaxy Wearable application

In the case of a wearable device, it is possible to send error reports by accessing Galaxy Wearable app instead of direct access to the Samsung Members app. 

Step 1. Launch Galaxy Wearable app > tap Menu (three horizontal lines) on the left-top side. 

Step 2. Tap Contact us > tap Error reports.

Step 3. Select Always or Just the time and then tap OK.

Step 4. Describe problem in detail and SEND.