My Galaxy Note 5 makes a slight noise when shaking the device

* Please note, this section is designed to give you basic product troubleshooting information, also refer to your user manual for more information.

Your device is not faulty – the sound is due to the Camera Lens Barrel required to operate the Auto Focus function.

Your Galaxy Note 5 supports the Auto Focus feature required for high quality and high resolution of camera. The 16 MP Camera module “Lens Unit”, Image Sensor, and Auto Focus feature adjust focus by moving the Lens Units up and down over the Image Sensor. This enables Auto Focus speed and accuracy and helps in reducing battery usage.

However, Camera module is fitted with a “Stopper” part to limit lens unit movement within the space for the Camera module. When the Lens and Stopper touch, when shaking the Galaxy Note 5, a minute noise may occur – however, this is normal due to the operation of the Auto Focus feature of camera, as mentioned above.

Note: The sound made may differ slightly by device types and model.

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