Troubleshoot NFC issues on Galaxy devices

Last Update date : Apr 13. 2024

One of the primary uses of NFC technology on your Samsung Galaxy phone is to enable seamless payments through various mobile payment apps. Additionally, NFC allows for quick connections with other wireless devices and facilitates data transfer. However, if you're facing difficulties with your device's NFC operation, there are several troubleshooting steps you can take to address the issue.

Person using mobile Pay

Note: If you have an LED cover, NFC functions will not work while the LED cover is lit.

Turn NFC settings off and on

By turning the NFC settings off or on, you can potentially resolve problems related to this feature.

Turning on NFC function 1 Turning on NFC function 1

Step 1. Using two fingers, swipe down from the top of the screen to open the Quick settings panel. Tap More options (the three vertical dots) > Edit buttons.

Turning on NFC function 2 Turning on NFC function 2

Step 2. Touch and hold the NFC icon, and then drag and drop it into the Quick settings panel. Tap Done.

Turning on NFC function 3 Turning on NFC function 3

Step 3. Tap NFC to turn it off, and then tap NFC again to turn it back on.

Check the default payment app

Your device’s default payment app will be used when checking out at stores and other locations. If your NFC payments aren’t working, you can check the selected default app.

NFC and contactless payment NFC and contactless payment

Step 1. Go to Settings > Connections > NFC and contactless payments.

Contactless payment option Contactless payment option

Step 2. Tap Contactless payments, and then select your preferred payment app.
* Image shown is for illustration purposes only

Payment apps in Others tab. Payment apps in Others tab.

Step 3. Additional payment apps can be found in the Others tab.

Note: You can also tap the switch next to Pay with currently open app.

Remove third party covers and cases

Certain third party covers and cases, such as magnetic covers that hold credit cards and IDs, can interfere with the NFC antenna. It’s recommended to remove these covers when you’re using NFC functions.

Hold your device properly

When using NFC functions, it’s important to hold your device properly in your hands. This will ensure that your device’s NFC antenna is pointed in the correct direction.

NFC and contactless payment

To check the location of the NFC antenna and proper device placement,
go to Settings > Connections > NFC and contactless payments
and review the on-screen guide and image.

Note: Please contact a Samsung service center if you continue to experience issues with your NFC connectivity.

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