What to do if your Touch Screen is not working properly

If you attach accessories such as screen protectors to the touch screen, the touch screen may not work properly. Small stickers, such as protective labels, can also affect touch sensitivity. Some Samsung-unapproved protective glasses or films have only adhesive on the side edges, and if these products are attached to the screen, the protective glass or film may not adhere completely to the screen.

Because of this, some areas of the touch screen may not recognise the touch and may respond intermittently. After removing the attachment, check the touch function again. 

If you are wearing gloves or your hands are not clean while touching the touchscreen, or if you tap the screen with sharp objects or your fingertips, the touchscreen may malfunction.

The touchscreen may malfunction in humid conditions or when exposed to water. Wipe your touch screen to ensure it is free from moisture before trying again.

Is your device reacting to only two-finger swipes or double tap gestures? If so, “TalkBack” might be on. It uses spoken feedback to describe what’s on the screen. To disable, follow the next steps. 

You’ve got a S Pen compatible device but after installing a cover you’re experiencing S Pen recognition issues? Any third-party accessories with a magnetic component can affect S Pen recognition. To fix this: remove the accessory, install a Samsung authorised cover, and try again. For optimal S Pen performance, avoid exposure to magnetic objects like keys, coins or watches.