How to reset my Samsung TV

Power off your Smart TV and disconnect the plug from the outlet. After about a minute, reconnect the plug and press the power button on your TV. This 'Soft Reset' is a method in which data is not erased and menu settings will automatically be restored. If the problem you are experiencing is not resolved with a ‘Soft Reset’, the reset should be done using the following guide.

Please note that resetting your TV with the instructions below will erase all data on your smart TV and restore settings to when the product was initially purchased. Samsung accounts and all downloaded apps will be deleted, so please note the router name and password in advance. For your information, most Samsung TVs have a default PIN of 0000.

Step 1. Turn on your TV and press the Home button on the remote.

Step 2. Navigate to Settings.

Step 3. Select General > Reset.

Step 4. Enter a 4-digit number on the PIN screen. If you did not change it after purchasing your TV, then the default PIN should still be 0000.

Step 5. Select "Yes" when the TV reboot pop-up screen appears.

Step 6. The process will begin and the TV will turn off when it is completed.

Step 7. Turn on the TV again and complete the settings. You should now be able to use the TV once again.

If the above methods do not solve the problem you are experiencing, a service center can access your TV remotely to reset it for you. Resetting the TV in this way will erase all data and restore settings to when the product was initially purchased.

We recommended you note the name and password of the router before you reset your device.

Step 1. Press the Home button on the remote, navigate to Settings.

Step 2. Select Support > Remote Management.

Step 3. Please follow the instructions on the screen.