How to troubleshoot image retention on your Samsung OLED TV screen

Last Update date : May 12. 2022

Image retention may occur for several reasons. Check out our guide below to prevent image retention on your OLED TV screen.

The cause of image retention on your TV screen

If the same screen is displayed for a long time or if the same screen is repeatedly displayed, image retention may occur. However, this phenomenon generally occurs due to the characteristics of OLED panel products. For example, channel logos from sports, news or weather channels or fixed images from icons, banners or gaming user interfaces can cause image retention.

The Screen Optimization function works automatically

Your Samsung OLED TV is equipped with a Screen Optimization function that detects the state of the screen itself and helps prevent image retention. This function is automatically enabled when the TV is turned off and 4 or more hours of TV use has been accumulated.

Screen Optimization takes approximately 10 to 15 minutes. When the power is turned on, a pop-up will appear, indicating that Screen Optimization is complete. The Screen Optimization function works only when the product is connected to a power source.

Screen Optimization is automatically enabled when the TV is turned off and 4 or more hours of TV use has been accumulated. The Screen Optimization function works only when the product is connected to a power source.

Connect the product to a power source, then turn off the TV with the remote control and turn it on again after 10 to 15 minutes. When the power is turned on, a pop-up will appear, indicating that Screen Optimization is complete.

A Screen Optimization message may appear if the Screen Optimization function did not work properly because the product was not properly connected to a power source when the TV turned off.

oled 4 hours elapsed message oled 4 hours elapsed message

4 hours elapsed message

oled 12 hours elapsed message oled 12 hours elapsed message

12 hours elapsed message

Find out more about:
'What to do if you have burn-in on your Samsung OLED TV screen?'
'What to do if your Samsung OLED TV screen shifts or if the corner of your screen is cut off?'
'How Samsung OLED TV displays are protected with Logo Detection and Screen Saver' with Samsung Support.

Note:

  • If you are having trouble with your Samsung Smart TV, you should always check to see if there are any software updates available as these may contain a fix for your problem.
  • Device screenshots and menus may vary depending on the device model and software version.

Related Questions

Thank you for your feedback!

Contact Info

Online

There are a number of different ways of contacting us via Live Chat, Email and more
Chat Now Learn more

Call

For general enquires and technical support:
8am - 8pm, Monday - Sunday

Relay Service Learn More

Face to face Support

Whether your product is in warranty or out of warranty, we're here to help.
Find a support centre Book a repair
View more

RC01_Static Content : This text is only displayed on the editor page

Samsung Online Store

Shop online for the latest Samsung smartphones, tablets, wearables and accessories.
Samsung online store

Samsung Members

Set up, manage and optimise your device with the all-in-one app that offers customer care access as well as special privileges and promotional updates.
Community Download Now

Mobile Phone & Tablet Repair

Book a repair for your screen damaged mobile and send via courier
Book a repair Screen repair price list

Apps & Services Customer Support

Samsung Rewards : 0800 726 786
View more