Updating the Samsung Series 9 HW-Q90R Soundbar

Last Update date : Nov 23. 2020
new Series 9 HW-Q90R Soundbar

To get the full features out of your new Series 9 HW-Q90R Soundbar, you will need to have it updated to the most recent firmware update. Also, when you have the HW-Q90R Soundbar connected to your TV and you have sound coming from the Soundbar but not from the wireless rear speakers or subwoofer, you will need to perform a firmware update to fix this problem. To do this, you will need to either download the update file and transfer it to a USB stick or update over the network. Please follow the steps below on how to perform the update over the network or via USB.

Update over the Network.

Please Note: If you do not use the SmartThings App, please refer to Update using a USB.

1 Make sure your soundbar is connected to the same wi-fi network using SmartThings .
2 Unplug all of the products power cords from the power outlet and plug them back in again before moving onto the next step.
3 Open the SmartThings app on your phone and select the HW-Q90R soundbar to access it's control menu.
4 Tap the 3 vertical dots which you can find in the top right-hand corner of the screen.
5 From the dropdown, select Information > Firmware Update > Update Now .
6 After the 3 cycles, the soundbar will restart and the last source used will display for about 20 seconds and then dim out.
7 When there isn't any text on display, press and hold the down button on the remote until the display shows UPDATE (about 6 seconds) to update the wireless subwoofer and surround speakers.
8 UPDATE > BYE > ON will appear on the display while updating the subwoofer and surround speakers.
9 After the update has been completed, the soundbar will restart and the last source used will display for about 20 seconds and then dim out.

How to prepare a USB to upgrade.

1 The first step in preparing your USB to upgrade the soundbar is to download the update file from the Series 9 HW-Q90R Soundbar page. You can find the download button half way down the page and next 'Upgrade File(USB type)' .
Q90R Soundbar
2 Insert the USB Memory Stick to a USB port of your PC.
3 Once the upgrade file has finished downloading you will then need to go to the folder where the upgrade file is. Once you have located the file, right click on it and select the 'Extract files to ', and then select the destination for your USB.
4 When the upgrade has finished extracting, open the USB folder and check to see if the file named 'SAT-HKA19WWC ' is in the root directory.
5 Safely disconnect the USB by right clicking on the USB folder, which is located on the left-hand side and selecting 'Safely Remove Device '.

Update via USB

1 Disconnect and reconnect electrical power to each component in the following order:

① Subwoofer → ② Left and Right Surround Speakers → ③ Main Unit.

2 Update the Soundbar Main Unit

① Turn on the Soundbar and insert the USB drive into the Service port located on the bottom of the Main Unit. The software will begin to update automatically in less than one minute.
② A sequence of “UPDATE” → “BYE” → “ON” will appear on the display 3 times.
③ After the 3 cycles are complete, the Soundbar will restart and “D.IN” will appear on the display for about 20 seconds and then it will go off.

Please Note: The estimated time to complete step 2) will be around 6 minutes

update

IMPORTANT: Please do not turn off the power until the full update is complete.

3 Update the Subwoofer and Surround Speakers (Left / Right)

① With the unit powered on, briefly press the “VOLUME” on the remote.
② Press and hold the “DOWN” button on the remote for about 6 seconds until the display shows “UPDATE”.
③ “UPDATE” → “BYE” → “ON” will appear on the display.
④ After the update, the Soundbar will restart and “D.IN” will appear on the display for about 20 seconds and then it will go off.

Please Note: The estimated time to complete step 3) will be around 10 minutes.

4 Turn the soundbar On, and insert the USB drive into the Service port. The firmware update starts automatically.
5 The display on the soundbar will cycle UPDATE > BYE > ON 3 times while updating the soundbar main unit.
6 After the 3 cycles, the soundbar will restart and the last source used will display for about 20 seconds and then dim out.
7 When there isn't any text on display, press and hold the down button on the remote until the display shows UPDATE (about 6 seconds) to update the wireless subwoofer and surround speakers.
8 UPDATE > BYE > ON will appear on the display while updating the subwoofer and surround speakers.
9 After the update has been completed, the soundbar will restart and the last source used will display for about 20 seconds and then dim out.

If you require more information, please consult the user manual from our Manuals & Downloads page. Otherwise, please get in touch with our Samsung Care New Zealand experts on 0800 726 786 or contact our Live Chat New Zealand team.

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