Online Shop Terms and Conditions

This website https://shop.samsung.com/ph/ (“Website”) is operated by Samsung Electronics Philippines Corporation ("Samsung" , “we”, “us”, “our”), a corporation organized and existing under the laws of the Philippines and having its registered place of business at 9^th Floor Tower 4 Science Hub Building, 1110 Campus Ave. cor Milano Street, McKinley Hill Cyberpark, Pinagsama, Taguig City. (View BIR Certificate of Registration)

These terms and conditions (“Terms”) relate to the use of our Website, sale of products and/or services on our Website (“Contract”).

Please note that by using our Website, including to place any orders for products and/or services, you agree to these Terms. If you do not agree, or are not of legal age to accept these Terms, do not use this Website.

Samsung reserves the right to amend these Terms from time to time without assigning any reason and at our sole discretion. These Terms were updated on 05 October 2022.

2.1. Any images or photographs of the products that we put on our Website are for illustration only and actual products available for purchase in the Philippines may differ from that shown.

2.2. Any packaging that we use to provide the products to you may vary from any packaging indicated on our Website (where applicable).

3.1. Our order process permits you to check the products and/or services ordered and amend any errors before checkout and payment. It is your responsibility to ensure the accuracy of your order before checkout and payment.

3.2. Your order is an offer by you to buy our products and/or services on these Terms. Samsung accepts your offer (and form the contract of sale) when we send you an email acknowledging your order (“Order Acknowledgment”).

3.3. Samsung may refuse to accept your order or cancel your order at any time:

3.3.1. Where the product is not available;

3.3.2. Where we cannot obtain authorization for your payment;

3.3.3. Where we suspect it is a fraudulent transaction;

3.3.4. If there has been a stock, pricing, or product description error (see clause 3.4 below); or

3.3.5. If you do not meet the eligibility criteria set out in clause 4 below.

3.4. All our products are subject to availability. If, for any reason, any or all of the products you have ordered are or become unavailable or there has been an error in the price on our Website, Samsung will make reasonable efforts to notify you of this as soon as reasonably possible after becoming aware of it. Samsung does not warrant to sell the product to you at the listed price in the event of any error or omission in the listing of the price.

By placing an order through our Website, you warrant that:

4.1. You are legally capable of entering into binding contracts;

4.2. You are at least 18 years old;

4.3. You are a Philippine resident;

4.4 You are purchasing the products and/or services for your own use only and not for re-sale purposes;

4.5. Any information you provide to us is complete and accurate; and

4.6. You agree to bear all liability and fully indemnify us against any action, claim, proceeding or demand arising out of your breach of these Terms.

Samsung may provide links on our Website to the websites of other companies, whether affiliated or not. Samsung does not give any undertaking that products you purchase from third party websites through our Website, will be of satisfactory quality, and any such warranties are disclaimed by us absolutely. You acknowledge that Samsung is not responsible for the availability of, and does not endorse the content of, links to external third party websites. This disclaimer does not affect your statutory rights against the third party website owner.

The delivery address must be located within serviceable areas in the Philippines, which may vary depending on the product category that you are ordering. We ship nationwide only for mobile products and their accessories; while for audio/video, monitors, digital appliances and their related accessories, we currently only deliver within Metro Manila and serviceable areas in Bulacan, Laguna, and Cavite.

7.1. Samsung will use a third party courier service to deliver the products to you.

7.2. Delivery of the products does not include installation unless expressly otherwise specified.

7.3. Samsung will be deemed to have delivered the products to you when we deliver them to the address you indicated when you placed your order. Once delivered, risk of loss and damage of the products shall pass on to you.

7.4. Our third-party delivery partner may contact you via phone call/SMS to notify and coordinate with you on the delivery of your item(s).

7.5. Whether your order will be delivered at home or picked up in-store, you will be required to present a valid government ID that matches the full name that you have indicated upon placing your order, to protect your order from incorrect delivery or receipt by an unauthorized person. Your representative may also receive your order by presenting your authorization letter, your valid government ID with signature, and your representative’s valid government ID. You or your authorized representative will be required to sign for the confirmation of the delivery.

Our store personnel or logistics staff reserves the right to accept or decline the claim based on verification parameters.

7.6. Samsung will notify you if we are unable to meet our estimated delivery time or date for any reason. Samsung shall not be liable for any delivery failures or delays by our third party courier service.

8.1. The prices of the products and/or services quoted on our Website are in Philippine pesos, and includes value-added tax (VAT). Unless otherwise specified, the prices of the products quoted on our Website do not include delivery charges.

8.2. Prices and delivery charges are subject to change at any time. Changes will not affect orders that have already been placed and acknowledged, save in the situations under clause 3.4.

8.3 All payments on this Website are processed via secured payment gateway facilities and will be subject to any further terms and conditions of these providers.

9.1. Ownership of the products will only pass to you on the later of either (i) delivery; or (ii) when we receive full payment of all sums due in respect of the products, including delivery charges (if applicable). Risk of loss or damage of the products will pass to you upon delivery.

9.2. In the event of payment transaction failure or duplicate delivery, and the products and/or services are delivered, unboxed or opened, utilized, resold, you undertake to make payment or return the products (in their original unopened condition) immediately. Failing which, the product and/or service warranty will not be honored and a police report will be lodged.

Product warranty details can be found here: https://117.p.syniva.es/ph/support/warranty/

11.1. You may have rights which cannot be excluded, restricted or modified. The exclusions of warranties, and the limitation of liability in clause 12 below, apply subject to any rights you may have under such laws.

11.2. You expressly understand and agree that your access to and use of the Website is at your sole risk and that the Website is provided on an "as is" and "as available" basis. In particular, Samsung does not warrant to you that:

11.2.1 your access to and use of the Website, including for the purpose of purchasing Products through the Online Store, will meet your requirements (and you expressly acknowledge that you have relied on your own experience, skill and judgment to evaluate the Website and Products and that you are satisfied as to the suitability of the Website and Products to meet your requirements); or

11.2.2. your access to and use of the Website will be uninterrupted, error free, timely or secure

11.3. Without limiting the foregoing, and to the extent permitted by law, all express and implied representations, conditions, warranties, guarantees or other provisions that are not contained in these Terms are excluded, including any representations, conditions, warranties or guarantees as to acceptable quality, fitness for purpose or timeliness.

11.4. If any condition, warranty, guarantee or other provision is implied or imposed in relation to the Contract and cannot be excluded (a "Non-Excludable Term"), and Samsung is able to limit your remedy for a breach of such Non-Excludable Term, then Samsung's liability for such a breach of a Non-Excludable Term is limited to one or more of the following, at Samsung's option:

11.4.1. in relation to goods, the replacement of goods or the supply of equivalent goods, the repair of goods, the payment of the cost of replacing the goods or acquiring equivalent goods, or the payment of the cost of having the goods repaired; or

11.4.2. in relation to services, the supplying of the services against or the payment of the cost of having the services supplied again.

To the fullest extent permitted by the law (and without limitation to any other provision in these Terms), Samsung, and each of our related entities, exclude: any liability for direct, indirect or consequential loss or damage incurred by you in connection with our Website, whether through use of goods purchased online or any third party linked websites and any materials posted on it.

Any personal information that Samsung collects from you on our Website will be in accordance with our privacy policy available at https://117.p.syniva.es/ph/info/privacy/.

14.1. Access to our Website, is permitted on a temporary basis, and Samsung reserves the right to withdraw or amend the Website without notice. Samsung shall not be liable if, for any reason, the Website is unavailable at any time or for any period.

14.2. From time to time we may, at our sole discretion, restrict access by any one user, groups of users or all users to parts of the Website and/or to our entire Website without notice and/or assigning any reason.

14.3. You must keep confidential any user name, password, order confirmation number or any other piece of information provided and not disclose it to any third party. Samsung reserves the right to disable any user name or password, whether chosen by you or allocated by us, at any time, if (in our opinion) you fail to comply with these Terms.

14.4. You are responsible for making all the arrangements necessary to have access to the Website. You are also responsible for ensuring that persons who access the Website through your internet connection are aware of these Terms and comply with them. Please notify us at [email protected] immediately in writing if you become aware that activities on your account are unauthorized or you have become aware that your account details have been compromised.

14.5. Samsung reserves the right to suspend, modify or amend the Website at any time.

15.1. You must not misuse the Website by knowingly or negligently introducing viruses, Trojans, worms, logic bombs or other material which is malicious or harmful. You must not attempt unauthorized access to the Website, the server on which the Website is stored or any server, computer or database connected to the Website, or attack the Website via a denial of service attack, distributed denial of service attack or other similar means.

15.2. You must not try to apply exploits and abuse vulnerabilities that you may find on the site. Wittingly or otherwise, you must not circumvent defined purchase logic to be able to manipulate your order.

15.3. Doing any or all of the above described activities will result in one or all of the following:

15.3.1. We will nullify your order and cancel all related activities to your order

15.3.2. Your account will be blacklisted

15.3.3. We will seek legal action against you.

15.4. Samsung will not be liable for any loss or damage caused by a distributed denial of service attack, viruses or other harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Website or downloading any material posted on it or any third party linked website.

The Contract between Samsung and you is binding on both parties and on Samsung’s successors and assignees. You may not transfer, assign, charge or otherwise dispose of the Contract, or any of your rights or obligations arising under it, without Samsung’s prior written consent.

The failure by Samsung to exercise or enforce any right or provision under these Terms will not constitute a waiver of such right or provision. Any waiver of any provision under these Terms will only be effective if it is communicated to you in writing.

If any court or competent authority decides that any of the provisions in these Terms or any provisions of the Contract is invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.

These Terms are governed by and shall be construed in accordance with the laws of the Philippines and each party irrevocably submits to the non-exclusive jurisdiction of the courts of the Philippines in respect of any dispute arising out of these Terms and/or Contract made through the Website.

These Terms constitute the entire agreement between Samsung and you and shall supersede and replace in entirety all previous agreements and undertakings between Samsung and you. No variation or addition to these Terms shall be binding unless agreed in writing between Samsung and you.

We accept returns of products for purchases within 7 days of delivery only if they are faulty or the products delivered are not what you ordered (The model or color is different from what is indicated on the order summary).

To expound, please refer to the additional clauses for our return policy.

Refund of product with a free gift

If you wish to return a product that came with a free promotional item, all items must be returned together to get a refund. If a free promotional item provided with a product is not returned, refund is not available

Samsung may either refuse the return in full or accept your return, but reduce the amount of your refund amount by the full retail price of the promotional gift. Customer will not be able to only return promotional gift.

Refund of discounted package

If you wish to return a package product that has been purchased at a discounted price during the promotion period of Samsung.com, all the products in the package must be returned together at once to get a refund of the payment. If a product in the discounted package purchased by the customer is not returned, you will be refunded the cost of the package items minus the full value of the discounted price of the package items according to the retail price of Samsung.com at the time of purchase by the customer.

Any returns due to a change of mind will not be accepted, including the following:

- If the product (including components) is damaged after opening due to the consumer's responsibility (damage, flooding, etc.)

- For custom-ordered products (e.g., stamping your name on the product surface)

- If personal hygiene items (earphones, Bluetooth headsets, wired headsets, headphones, etc.) are unpacked

- In case the value of the product is damaged because the product packaging has been opened and used or installed (except in the case of opening the packaging to confirm the contents)

- If some of the product components (manual, remote control, cable, etc.) are lost or missing

After applicable return period, the product is covered by the warranty terms and conditions from Samsung. Please refer to https://117.p.syniva.es/ph/support/warranty/ for more information.

Products may only be returned if found faulty / defective (within 7 days from date of purchase) and is subject to inspection of our authorized service centers. To find our service locations, click here (https://117.p.syniva.es/ph/support/service-center/).

The following reasons for returning an item are not valid as per DTI ruling:

- Change of mind

- Buyer's remorse