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Frequently asked questions

  • Is it possible to register all products without any restriction?

    Unfortunately, there are restrictions for product registration. Only Samsung products are eligible for registration, and storage devices such as SSDs, accessories, and components that constitute the product cannot be registered even if they are Samsung products.

  • • Check if the product is eligible to register.

    • Check characters that look alike. The letter "O" can look like the number zero"0" or the letter "S" can look like the number five "5." Take a closer look.

    • Make sure there are no missing codes.

    - IMEI: 15 digits

    - Mobile/Tablet/Wearable device S/N: 11 digits

    - Other products S/N: 15 digits

    • Please enter the serial number located on the product itself, not the one on the package.

    • Verify that your product is genuine and not a counterfeit. Counterfeit products may have fake serial number, IMEI or model code.

  • We have prepared guides for your product, so simply click on the "How to find Serial Number or IMEI" button when prompted.

    * Go to Product Registration → Click 'Register' → Click 'Enter serial number/IMEI' → Click 'How to find your Serial Number or IMEI'

  • Scan the QR code using the camera app on your Samsung device and follow the prompted instructions for registration. This feature is only supported on Samsung home appliances and non-smart B2C monitors. Make sure not to confuse the QR code for SmartThings.

  • When you connect your Samsung smart home appliances to the SmartThings app, they will automatically appear in the 'Unregistered Products' list under 'My Products'. Navigate to it and from there, you can register the product by just clicking the 'Register' button. Please note that OEM products might not be automatically shown on My Products when you connect them to the SmartThings.

    Alternatively, you can choose to manually register home appliances in the SmartThings app, please visit

  • You can register your Samsung Product using the Samsung Members App by following these steps:

    1) Open the Samsung Members app, and tap ‘Support’

    2) Select ‘Register'

    3) Choose your preferred registration method: scan QR code, scan Wi-Fi, or use barcode

    4) Add Purchase Date & Proof of Purchase and click "Register"

  • Samsung TV models produced from 2020 have a convenient feature that allows you to register through your TV. This means that you don't have to find your serial number, making the process quick and easy. Follow the steps below to register your TV.

    1) Press the home button on your remote control, then select Samsung Account

    2) Log into your Samsung account. If you have a Samsung mobile device, you can use the same account details

    3) Select TV Registration

    4) Read the on-screen terms and conditions, then select Agree & Register

    5) Once the registration has been completed, select Close

  • • Using a VPN can cause connection issues. We recommend not using a VPN while registering.

    • If you fail to register your product using the Samsung Members app, uninstall and reinstall the app, then try again.

  • You can access your list of registered products on 'My Page & My Products'.

  • Registering your products gives you faster support and access to all the services for your registered products in one place.

    • Product details are immediately available to Samsung Customer Service making it easier to find documents and queries can be processed more quickly.

    • Download the latest manuals, FAQs and instructions without having to search for your product.

    • Track your service status online.

    • Check the auto-calculated warranty with registration.

    • Enjoy expanded experiences with recommended products based on My Products

  • Manufacturer warranty is based on the production date of the product. This is auto-calculated based on the serial number of IMEI and can be confirmed through inquiry with Samsung.

    Confirmed warranty, on the other hand, is the warranty based on the date indicated in your official receipt when you purchase a Samsung product from Samsung.com or authorized dealers.

  • You can book a repair for your Samsung products by using Qmobile app or by contacting our Customer Support.

    Install Qmobile app. In the app, choose the service type, select a nearby service center, pick a date and time and confirm your appointment.

    Alternatively, you can call our dedicated phone numbers, use Live Chat or even opt for pick-up service in Metro Manila. You may book a repair, whether your device is under warranty or not. *Charges may apply

    For detailed guideline, visit How to book a repair for your Samsung products.

  • The personal information collected via the Samsung Account on My Page is used as follows:

    • We provide the information of the device that the customer has logged in or purchased while logged in to make product registration and repair request process easier.

    • Simplify the process of monitoring the status of product repair requests.

    • Make it easier to find information about new products related to the products that the customer owns.

    Samsung Electronics is committed to earning users' trust by lawfully using personal information for its intended purpose and guaranteeing users' rights and choices regarding the provided personal information. To earn users' trust, we transparently disclose how personal information is used and protected. Also, we inform users about their rights and how they can exercise them in detail. For more information on the collection and usage of data, please refer to the Privacy Notice below:

    • Samsung Account: https://v3.account.samsung.com/policy/privacy
    • Samsung.com: https://117.p.syniva.es/ph/info/privacy/