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One-click registration is available for unregistered products. If your product isn’t listed, please proceed with Manual Product Registration.
Unregistered products
Why should I register my products?
Repair Support
User Manuals and Product Tips
Check your warranty
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Troubleshoot the issue
Enter post code
Please enter your post code for your current location.
Fields marked with an asterisk * are required.
Please enter a postcode
Select support option
Contact Support
eMail
Need help with our products? Just fill out the form and we’ll get back to you as soon as possible.
Call Back Request
Leave your contact detail and issue and our Customer Care team will call you back.
App inquiry
Ask your question about Apps & Services and we will give you a detailed answer.
Live Chat
Get support from Samsung Experts with chatting service.
Sorry to inform you that there are no options available 'Contact' support in the given location.
Repair Support
Carry in
Visit a Samsung Authorised service centre for quick and easy repair for your device.
Pickup Repair Service
You can request for Pickup Repair Service. Our Call center will contact you for it.
Pickup Repair Service
You can request for Pickup Repair Service. Our Call center will contact you for it.
Bring it in
Visit a Samsung Authorized Service Centre for quick and easy repair for your device. * Some locations may offer the option to schedule an appointment
D2D Service
Provision of pick-up and delivery services for repairing your Smartphone and Tablet. Our team will contact you at the time of request.
Technical Repair Visit
Submit your request for a technician to visit your location, and our team will contact you to arrange the visit.
Technical Repair Visit
Submit your request for a technician to visit your location, and our team will contact you to arrange the visit.
Van Service
repair mobile devices in Samsung Van
Smart Locker Service
Store repair mobile devices in Samsung box
Sorry to inform you that there are no options available 'Repair' support in the given location.
Sorry, some services are currently unavailable as your request is being processed. They will be reactivated once the process is complete.
Callback request
Please enter your contact details and our Customer Care team will call you back within the next 24-48 hours.
Fields marked with an asterisk * are required.
Register purchase receipt
For accurate warranty period, please submit a warranty dispute for review.
Please upload a copy of your purchase receipt (tax invoice) in PDF or image format (only .jpg and .png are accepted). Maximum file size allowed is 5MB.
Please check the Receipt File.
Please select a purchase date
This is not a mandatory step. You can skip this step if you don’t have a receipt and proceed on to the next step.
Carry in
Make an appointment at your nearest Samsung Store and drop off your device.
Please select a date
Select an available date and enter your location to receive product services.
Contact us
Ask your question in 1 on 1 Inquiry and we will give you a detailed answer.
Your walk-in service request successfully scheduled.
*To ensure the safety of your personal information, please remember to activate the maintenance mode before sending your phone in for repair. When maintenance mode is enabled, access to customer data within the device is restricted.
Ticket Number
Contact Information
My Support Request
We will send a confirmation email shortly.
If you have any questions or concerns, please call our customer care at 1-800-10-7267864 Samsung and refer to the ticket number above.
Is it possible to register all products without any restriction?
Only Samsung products are eligible for registration. Storage devices(SSD etc.), accessories, and components that constitute the product cannot be registered even if they are Samsung products.
Why does my serial number, IMEI, or Model code appear to be invalid?
1) Characters Please pay close attention. The letter ‘O’ may resemble the number 0, and the letter ‘S’ may resemble the number 5.
2) Serial number location Please enter the serial number located on the product itself, not the one on the package.
How can I use a QR code to register?
Scan the QR code using the camera app on your Samsung device and follow the prompted instructions for registration. This feature is only supported on Samsung home appliances and non-smart B2C monitors. Make sure not to confuse the QR code for SmartThings.
Are you still encountering difficulties with product registration?
Using a VPN can cause connection issues. We recommend not using a VPN while registering.
*Register on the SmartThings or Samsung Members App. See
FAQs
for details.
Enter your Serial Number/IMEI
Please check digits and make sure there are no missing codes - IMEI / Product Serial Number : 15 digits - Mobile/Tablet/Wearable Device SN : 11 digits
Please enter the 11 or 15- digit number.
This product is already registered. Make sure you entered the right serial number or IMEI.
Type
Subtype
Category
Why does my serial number, IMEI, or Model code appear to be invalid?
1) Characters Please pay close attention. The letter ‘O’ may resemble the number 0, and the letter ‘S’ may resemble the number 5.
2) Serial number location Please enter the serial number located on the product itself, not the one on the package.
Is it possible to register all products without any restriction?
Only Samsung products are eligible for registration. Storage devices(SSD etc.), accessories, and components that constitute the product cannot be registered even if they are Samsung products.
How can I find the IMEI/Serial number for my product?
We have provided "How to find Serial Number or IMEI" information at the S/N or IMEI input stage.
*Register on the SmartThings or Samsung Members App. See
FAQs
for details.
Product registration is almost complete!
You've entered a valid S/N or IMEI. Now select the model of your product.
Aquí podrás navegar y comprar tal y como lo harías en la web de la tienda o marca desde la península. Tu
experiencia de compra y el surtido al que podrás acceder será exactamente la misma. Syniva solo actúa como
intermediario para poder llevarte el pedido a canarias y puedas ahorrarte el IVA.
Escoge el producto que quieras y añádelo al carrito, te mostraremos el PVP de península y el de Syniva
descontándote el IVA. Así podrás ver claramente lo que te ahorras. El total del resumen de compra incluye todos
los gastos por lo que ¡No te llevarás ninguna “sorpresa” al recibir tu pedido!
Ten encuenta que navegas en la web que la marca o tienda online ofrece a los residentes de la península y es
posible que veas información o condiciones específicas para ese territorio. Recuerda que tienes toda la información
de Syniva en el apartado de ayuda: métodos y costes de envío, métodos de pago y cualquier información relativa a
los servicios de Syniva . Para cualquier consulta puedes ir al apartado de Faqs del menú ayuda o escribirnos a
[email protected]
¡Disfruta de tus compras!
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