Certified care by Samsung experts

Samsung Care+ is provided by Samsung authorized technicians who are trained to repair Samsung Galaxy devices.

Accidents happen but Samsung Care+ has you covered

Enjoy peace of mind with Samsung Care+, a wide-ranging mobile care plan for your new Galaxy device. You’ll stay worry-free beyond the standard warranty, with complete protection for all accidental breakage and breakdown for up to 2 years. Whatever happens, our Galaxy experts will work to help get you back on track.

Here's what's covered

Smartphone is shown with its bottom left corner making contact with the ground. Screen is shown cracked and broken. After, the same smartphone is shown without a cracked and broken screen. Genuine parts, authorized SVC repairs, device repair, water damage and extensive cost savings icons encircle the smartphone. Smartphone is shown with its bottom left corner making contact with the ground. Screen is shown cracked and broken. After, the same smartphone is shown without a cracked and broken screen. Genuine parts, authorized SVC repairs, device repair, water damage and extensive cost savings icons encircle the smartphone.

Select your device to find out your coverage details

How is our service comparable to competitors and basic warranty?

  • Basic manufacturer warranty covers :

    • Device Breakdown
    • Remote diagnostics and setup
    • Walk-in at 15 national locations for same-day repair
    • Free doorstep collection for repair within 5 working days
    • 1-Year battery warranty
    • Device health check and lifetime customer support
    • Repair service for unintentional breakage which may involve liquid/water damages.
    • Extended warranty (additional 1-year); applicable only for the 24-months Samsung Care+ coverage.
    • You may request for multiple repairs up to the worth of your device’s purchase price; for 24-months coverage, multiple repairs up to 2x of your device’s purchase price.
    • Like-for-like replacement of damaged phone if your device is already beyond economic repair (BER); Minimal fees apply.
    • Free door-to-door pick-up and delivery service nationwide.
    • Repairs are performed only by Samsung’s Authorized Service Centers (ASC).
    • Guarantees genuine Samsung parts are used for repair requests.

     

    For the new Samsung Galaxy Z Fold6 and Galaxy Z Flip6

     

    • Repair service for unintentional breakage which may involve liquid/water damages.
    • Extended warranty (additional 1-year); applicable only for the 24-months Samsung Care+ coverage.
    • You may request for unlimited repairs within contract duration; minimal fees apply.
    • Like-for-like replacement of damaged phone if your device is already beyond economic repair (BER); up to 2x replacement for 24-months coverage. Minimal fees apply.
    • Free door-to-door pick-up and delivery service nationwide.
    • Repairs are performed only by Samsung’s Authorized Service Centers (ASC).
    • Guarantees genuine Samsung parts are used for repair requests.

     

    *For more information, read on FAQs

    • Loss of the product
    • Deliberate damage
    • Cosmetic damage
    • Pickpocketing or theft of any kind
    • Lack of reasonable care
    • Damages resulting from normal wear and tear

How and where to buy

Getting covered is easy. You can buy Samsung Care+ with your new Galaxy device or within
30 days of your device activation. Just choose one of the online or offline options below.

How to claim your benefits
with Samsung Care+

A Samsung professional will help you find out your device status and purchase Samsung Care+ at your nearest Samsung Customer Service.

Contact us here Contact us here

Contact us here.

Website: https://careplus.co
Call Samsung Care+ Hotline
02-7792-2680 Monday to Sunday
09:00-20:00 Including Public Holidays

Make a claim or check your coverage.
For more information, go to samsung.com/support

It’s easy to find your IMEI number

To make a claim or check your coverage, you'll need your 15-digit IMEI number ready. Here’s how to find it:

Start here.
Discover the right Galaxy for you

* Device and screen images simulated for illustrative purposes.

Frequently Asked Questions

  • 1. What is Samsung Care+?

    Samsung Care+ is a repair service exclusively for Samsung customers who have purchased a new Samsung device. There 3 service coverage plans available for you to choose from: the 6-month, 12-month, or 24-month period.
    • Samsung Care+ provides enhanced coverage including accidental breakage due to handling as well as damages from liquid.
    • Samsung Manufacturer’s Warranty covers defective material and manufacturing faults.
    • Repair service for unintentional breakage which may involve liquid/water damages.
    • Extended warranty (additional 1-year); applicable only for the 24-months Samsung Care+ coverage.
    • You may request for multiple repairs up to the worth of your device’s purchase price; for 24-months coverage, multiple repairs up to 2x of your device’s purchase price.
    • Like-for-like replacement of damaged phone if your device is already beyond economic repair (BER); Minimal fees apply.
    • Free door-to-door pick-up and delivery service nationwide.
    • Repairs are performed only by Samsung’s Authorized Service Centers (ASC).
    • Guarantees genuine Samsung parts are used for repair requests.

    For the new Samsung Galaxy Z Fold6 and Galaxy Z Flip6


    • Repair service for unintentional breakage which may involve liquid/water damages.
    • Extended warranty (additional 1-year); applicable only for the 24-months Samsung Care+ coverage.
    • You may request for unlimited repairs within contract duration; minimal fees apply.
    • Like-for-like replacement of damaged phone if your device is already beyond economic repair (BER); up to 2x replacement for 24-months coverage. Minimal fees apply.
    • Free door-to-door pick-up and delivery service nationwide.
    • Repairs are performed only by Samsung’s Authorized Service Centers (ASC).
    • Guarantees genuine Samsung parts are used for repair requests.
  • We advise you to read the full terms and conditions of our service plans before purchasing. Some of the key exclusions to our service plans are:
    • Theft or loss of your device.
    • Malicious breaks.
    • Breakage caused by anyone else besides you or your immediate family members.
    • Wear-and-tear from daily use.
    • Cosmetic damage.
  • Requesting for repair is easy and simple.
    1. There are 3 ways you can opt to file a repair request:
    a. Visit our website (https://careplus.co/)
    b. Call our hotline at 02-7792-2680
    c. Walk-in at any Authorized Service Centers (appointment must be made before hand)
    2. All repair requests must be done within 14 days of when the incident happened.
    3. Once a repair request is filed, we will get your Samsung device repaired and deliver it back to you.

    Estimated repair duration (pick up & delivery)
    —   Metro Manila: 5 working days
    —   Other areas: 8 working days

    Additional service fees for repairs apply for Galaxy Z Fold6 and Galaxy Z Flip6.
  • You can check status of your repair via the Samsung Care+ website (https://careplus.co/) or call the hotline +63 (2) 8-464-3434.

    Otherwise, our Samsung Care+ service team will contact you via email, sms or phone call to:
    1. Inform you that your repair request has been received.
    2. Confirm pick-up / self-delivery location of your damaged phone.
    3. Inform you when your phone has been repaired.
    4. Inform when your phone will be delivered to you or picked up from one of our service centers.
  • Your Samsung Care+ repair plan will expire at the end of the service coverage term that you have chosen; either 6 months, 12 months, or 24 months from the date of purchase or when you have exhausted the repair limit.

    Repair Limit: 6 Months Service Plan
    When the cost of repair has already reached your plan's coverage value (equivalent to your device's purchase price) or when (1) replacement device has been issued to you, whichever comes first.

    Repair Limit: 12 Months Service Plan
    When the cost of repair has already reached your plan's coverage value (equivalent to your device's purchase price) or when (1) replacement device has been issued to you, whichever comes first.

    Repair Limit: 24 Months Service Plan
    When the cost of repair has already reached your plan's coverage value (equivalent to 2x of your device's purchase price) or when replacement device has been issued to you (up to 2 replacement devices can be issued), whichever comes first.

    Samsung will terminate your service plan if:
    • We detect fraud or attempted fraud.
    • Your device's IMEI number has been tampered with.
    • Your phone has been repaired by a 3rd party service center (not by a Samsung Authorized Service Center).


    For the new Samsung Galaxy Z Fold6 and Galaxy Z Flip6

    Your Samsung Care+ repair plan will expire at the end of the service coverage term that you have chosen; either 6 months, 12 months, or 24 months from the date of purchase.

    Samsung will terminate your service plan if:
    • We detect fraud or attempted fraud.
    • Your device's IMEI number has been tampered with.
    • Your phone has been repaired by a 3rd party service center (not by a Samsung Authorized Service Center).
  • No. Samsung Care+ will not be available for other Samsung Galaxy devices apart from the eligible devices mentioned.
  • Yes. You may purchase Samsung Care+ from select Samsung Authorized Stores within a 30-day purchase window or within 30-days upon your device activation.

    Please note that your device must meet certain requirements to be eligible for Samsung Care+. This must be in good condition upon assessment by store personnel and must be purchased locally from authorized Samsung partners and/or dealers.
  • No. You may choose not to utilize any services offered under Samsung Care+; no refund will be provided.