You can process your trade-in through the following steps:

1. Choose the product you wish to purchase and add it to cart.
2. Select trade-in option in the checkout page.
3. Input your postal code and details of the existing device you want to trade-in.
4. Input the IMEI of your existing device.
5. Answer a few questions to declare the condition of your existing device.
6. Based on the declared condition of your existing device, you will be notified if you are eligible for trade-in. If your device is confirmed eligible, you will be provided with the initial trade-in value.
7. Read and confirm the Samsung Trade-in Terms and Conditions.
8. The initial trade-in value will be deducted as a discount from the price of the new device in your cart.
9. Proceed to checkout.

Upon delivery of your new device, our assigned trade-in courier will re-assess the actual condition and details of the existing device based on your initial declaration before you completed the order checkout. Please note that you may be asked for an additional payment if the condition of your existing device does not match your initial declaration upon actual re-assessment of our courier. Otherwise, your trade-in transaction may result to cancellation. To know more about this additional payment, visit this page.