Check the information codes of the dryer
If the washing machine fails to operate, you may see an information code on the screen. In most cases, it is not a mechanical problem. Check the codes and instructions below and try the suggestions that are given. If any code keeps appearing on the screen, please contact a local Samsung service center for further support.
Major information codes
The first step before you do anything else in order to get the dryer back in operational mode is to unplug the dryer and wait at least 30 seconds before reconnecting it. Sometimes just doing this will help the dryer's internal motherboard reset and begin to function properly.
|
Information Codes |
Solutions |
|---|---|
|
dC, dE Door is open |
Dryer operation with the door open. -Close the door and start again. -Make sure no laundry is not caught in the door. -Check if the Child Lock is on. If the Child Lock is on, you may get this message when you open the door even though the dryer is not operating. -If this information code remains, please contact a Samsung service center. |
|
NC, NC1 Check filter |
Lint filter problem. -Check the lint filter assembly. -If this information code remains, please contact a Samsung service center. |
|
NC2 Check inner cover of heat exchanger |
Internal heat exchanger cover problem -Check the internal heat exchanger cover assembly. -If this information code remains, please contact a Samsung service center. |
|
5C, 5E Check drainage |
Draining malfunction / Draining pump malfunction / Frozen draining hose / Water tank full -Make sure that the draining hose is not bent or damaged. -If the hose is frozen, wrap the hose with a towel soaked in warm water for approximately ten minutes to thaw the hose. -Empty the water tank, turn on the dryer, and start again. -If this information code remains, please contact a local Samsung service center. |
|
tC, tE |
Air temperature sensor problem. -Clean the lint filter or the heat exchanger. -Check for a clogged lint screen. -Check if the vent system is restricted. -If this information code remains, please contact a Samsung service center. |
|
tC5, tE5 |
Compressor temperature sensor problem. -Wait two to three minutes. -Turn the power back on and start again. -Check for a clogged lint screen. -Check if the vent system is restricted. -If this information code remains, please contact a Samsung service center. |
|
FIL + tEr Buzzer rings |
Heat exchanger needs to be cleaned. -Clean the heat exchanger. -If this information code remains, please contact a Samsung service center. |
Note:
- If you find an information code that is not listed on this page, please find a manual with the specific model number.
- It may have a different code depending on the model.
- If you are unable to clear the information code from your washing machine, please contact the Samsung service center for further support.
Other information codes
|
Information Codes |
Solutions |
|---|---|
|
3C, 3E |
Check the Inverter motor for operation. -If this information code remains, contact a Samsung service center. |
|
AC, AE |
Electronic control problem (Invalid Communication). -Please contact a Samsung service center. |
|
AC6, AE6 |
Check the communications between the main and the inverter PBAs. -Try restarting the cycle. -If this information code remains, please contact a Samsung service center. |
|
HC, HE |
Compressor overheating / High temperature heating check. -Check the circuit breakers in your home's electrical box to see if they have tripped. Reset if they have tripped. -Unplug the dryer and check the wiring connections on the heating element. (This requires a licensed professional electrician.) -Clean the lint filter. -If this information code remains, please contact a local Samsung service center. |
|
FC, FE |
Invalid power source frequency -Try restarting the cycle. -If this information code remains, please contact a Samsung service center. |
|
9C1/9E1 9C2/9E2 |
The electronic control needs to be checked. -Check if the power is supplied properly. -Check if the power cord is plugged in. -If this information code remains, please contact a Samsung service center. |
|
dF |
Incorrect door switch. -Unplug the dryer and check for loose or damaged wiring connections in the door/lock switch circuit. -It may be necessary to replace the entire door lock/switch. If so, please contact a Samsung service center. |
Note:
- If you find an information code that is not listed on this page, please find a manual with the specific model number.
- It may have a different code depending on the model.
- If you are unable to clear the information code from your washing machine, please contact the Samsung service center for further support.
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