How to use Safe Mode on Galaxy phone
Third-party apps may be the cause of your device becoming unresponsive. Since all third-party apps are disabled in Safe mode, you can check if a third-party app is the reason why your device keeps freezing. First, enable Safe mode to see if your phone becomes unresponsive. If your device does not freeze in Safe mode, it means a third-party app is the cause of the issues you are experiencing.
Enable Safe Mode
Step 1. Press and hold the Volume down key and the Side key.
Step 2. Select Power off.
Step 3. After the screen turns off, press and hold the Volume down key and the Side key at the same time.
Step 4. Once the Samsung logo appears on screen, release the Side key, while holding the Volume down key.
Step 5. When Safe mode appears on the lower left corner of the screen, release the key.
If your device has started becoming unresponsive recently, identify apps that you have downloaded lately and remove them in Safe mode. Follow the steps below.
Step 1. Go to Settings and select Apps.
Step 2. Identify any apps that you recently downloaded or don’t recognize.
Step 3. Select Uninstall.
Step 4. Tap OK.
Exit Safe Mode
You can switch from Safe mode to normal mode by following the steps below.
- Press and hold the Volume down key and the Side key simultaneously.
- Select Restart.
Note: Screen images and menu items may vary depending on your model and software version.
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