What to do when your Samsung phone does not turn on

If your Galaxy phone won't turn on, there are a few things to check. Perform the troubleshooting steps below before you bring your phone for repair. 

Check 1. Make sure your phone has sufficient charge

 If the battery is completely discharged or excessively low, it may be causing your phone to remain unresponsive when holding the power button. Simply charge your phone for at least 10 minutes before attempting to turn the phone back on.

Check 2. Make sure that you are using a compatible charger

If the voltage, amperage, and plug type of the charger are not compatible with your phone, the device may be seriously damaged. It is recommended to use a genuine charger certified by Samsung.

You can view and purchase authorized charging adapters and wireless chargers on the Samsung Mobile Accessories page.

Check 3. Make sure that your phone and charger are not damaged. 

Check your phone, charger, and USB cable for physical or liquid damage. If there is damage, it may be interfering with proper charging. After checking the following items, if any parts are damaged, replace them or contact the nearest Samsung Service Center for help.

• Check the phone charging port and cables for corrosion, foreign objects, and bent pins.
• Make sure your phone is not submerged, overheated, swelled, or damaged.
• The charging cable must be firmly attached to the charging port without shaking.

Check 4. Restart your phone

Restarting your device can help solve minor issues and bugs. Press and hold the Side key and the Volume Down key simultaneously for more than 7 seconds to restart the device.

Check 5. Repair options

If you've tried all the troubleshooting steps above and your phone still isn't booting up, find an Authorized Service Center near you or book an appointment for repair.