How to use Device Care feature

Last Update date : Nov 16. 2022

You can diagnose TV issues such as Picture quality/Sound quality, external device connection diagnosis, Storage space diagnosis, and memory optimization using a TV function.

How to use the Device Care feature

Step 1. Press the Home button on the TV remote control and select Menu → Settings → Support → Device Care → Start Device Care

Step 2. The Device Care feature includes image quality/sound diagnosis and memory initialization

Note: Device menus may vary depending on the device model and software version.

Thank you for your feedback!

Contact Info

Online

Get product support via live chat, email, and more.

Chat Support Learn more

Call

Get product support via our hotlines.

Mobile Phones & Tablets
#GALAXY or #425299
Daily (9:00 AM - 6:00 PM)

All Products
1-800-10-7267864 [Toll Free, PLDT]
1-800-8-7267864 [Toll Free, Globe]
84222111 [Standard Landline]
Daily (9:00 AM - 6:00 PM)

Face to face Support

Whether your product is in or out of warranty, our authorized service centers are ready to help.

Find a service center Book a repair service

Samsung Members

Connect with Samsung experts and fellow fans for tips on how to get the most out of your Galaxy device. You can also get access to exclusive support features and other exciting perks.

Download Now Join the Community

Always here for YOU

Get the extra care you and your favorite products deserve with Samsung Customer Service.

Learn More